Want to move my service and AT&T is frustrating me

[Bruce345]

I want to move my existing account to a new address that also had AT&T Uverse service, their internal computer system is "Red Lighting" the move, 2 wks and still unresolved. Why the delay and no updates. All I need to someone to acknowledge there was service and lift the Red Light. 

[dhascall ACE - Professor]

Try contacting Alex, one of the AT&T Community Managers for further assistance.

[mibrnsurg ACE - Geek]

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Bruce345 wrote:

I want to move my existing account to a new address that also had AT&T Uverse service, their internal computer system is "Red Lighting" the move, 2 wks and still unresolved. Why the delay and no updates. All I need to someone to acknowledge there was service and lift the Red Light. 

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Sounds more like there is no Uverse service at your new location and nothing can be done if that is the case unluckily.

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[gamegurou]

It's strange that a sales rep is using that terminology... Red means in ATT's address database, that you're address is not available for service. A sales representative can, and often will, create an 'Address Validation' case which involves dispatching a line technician to see if you're capable of receiving Uverse at the new location due to distance. If the technician decides that you will receive the service correctly, then he'll turn the address database to read GREEN which means you can receive service.

Quite simply, the new address may still be able to receive U-verse but ATT has to send out a technician to check.