Watch out!!

[Sferry79]

This is the best part.... I have been a uverse customer for over a year. Of course when the contract was up my prices soared. Unlike when I signed up when they told me that when the one year promotions were over I would just get the new current promotions. Another lie!! I called to get the new promotion and the sales person I spoke to promised tons of gift cards, a great monthly rate and no contract. I thought it was too good to be true so I took down all the info and asked if the conversation was being recorded. She said yes. Well, when my phone didn't get turned back on after 2 weeks I called in and asked why and the first couple people said the order was cancelled but couldn't tell me why. I complained until I made it up to a lead manager whom said that the order nor confirmation number couldn't be found. Every other person saw it!!! I told him that she even pulled my credit. I was put on eternal hold and after 3 hours and 17 minutes I was hung up on. This is the worst. Yes. Direct Tv here I come!!!

[Computer-Joe]

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Sferry79 wrote:
This is the best part.... I have been a uverse customer for over a year. Of course when the contract was up my prices soared. Unlike when I signed up when they told me that when the one year promotions were over I would just get the new current promotions. Another lie!! I called to get the new promotion and the sales person I spoke to promised tons of gift cards, a great monthly rate and no contract. I thought it was too good to be true so I took down all the info and asked if the conversation was being recorded. She said yes. Well, when my phone didn't get turned back on after 2 weeks I called in and asked why and the first couple people said the order was cancelled but couldn't tell me why. I complained until I made it up to a lead manager whom said that the order nor confirmation number couldn't be found. Every other person saw it!!! I told him that she even pulled my credit. I was put on eternal hold and after 3 hours and 17 minutes I was hung up on. This is the worst. Yes. Direct Tv here I come!!!

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So, you had them turn off your service so you could get the new customer price?

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Sferry79]

No. Not at all. I'm still a customer. When my contract ended and my prices went up I called to see about getting the new promos as they told me I would be able to the first time a year ago. When I called in the woman I spoke to said that since I have been a loyal customer to AT&T for over a year I qualified for all of these new discounts. Maybe I didn't make that clear enough in my post. I don't need to cheat AT&T out of anything. They do enough of that to me.

[Sferry79]

Are you an employee of AT&T or just someone that feels like spending their time sharp shooting other people?

[Sferry79]

I'm sorry. I just spent another 1 1/2 on the phone with AT&T and no help. I'm just irritated and need to put this phone down.

[Computer-Joe]

 

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Sferry79 wrote:
This is the best part.... I have been a uverse customer for over a year. Of course when the contract was up my prices soared. Unlike when I signed up when they told me that when the one year promotions were over I would just get the new current promotions. Another lie!! I called to get the new promotion and the sales person I spoke to promised tons of gift cards, a great monthly rate and no contract. I thought it was too good to be true so I took down all the info and asked if the conversation was being recorded. She said yes. Well, when my phone didn't get turned back on after 2 weeks I called in and asked why and the first couple people said the order was cancelled but couldn't tell me why. I complained until I made it up to a lead manager whom said that the order nor confirmation number couldn't be found. Every other person saw it!!! I told him that she even pulled my credit. I was put on eternal hold and after 3 hours and 17 minutes I was hung up on. This is the worst. Yes. Direct Tv here I come!!!

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Well then I'm confused. What happened to your phone?

All the "perks" the Rep was telling you about are for new customers only (without current service).

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Sferry79]

Ok. I turned my phone off to lower the cost of the service since it went up $50 when my contract ended. I decided that I did indeed need a home phone so I called in to add the service again. When I called into the sales department the woman that helped me pulled up my account and told me that even though my contract was up, since I was a loyal customer to AT&T and paid my bills on time that I was being offered a special discount. With all 3 services and $250 rewards cards my bill would be $171 plus taxes and no contract. I figured this was too good to be true and she stated over and over again that since I was a loyal customer that was why I was getting these discounts. I have an order number and confirmation number, the time of day and date I called. She even ran my credit which is showing on my credit report on that day from AT&T. A couple days after I placed the order my online account went back to showing that I had a home phone again as well as on the uverse app. About a week passed and my home phone still was not on. I figured it was due to the billing cycle. When I called in I spoke to 6 different people. The first 5 saw the order and said that it was cancelled. They could not give me a reason why. The 4th person I spoke to offered me $5 off a month and a $50 reward card for my troubles. I did not want that since I already went through the other 2 hour long process 2 weeks earlier and my credit was ran. The 5th person I spoke to was a manager and he stated that no reward cards are offered to current customers. I informed him of the last person I spoke to and he put me on hold to tell me he spoke to him and straightened it out, that it was a mistake. The 6th person I spoke to was a lead manager. He couldn't find anything with my order number or confirmation number, even though the previous 5 people found it. I went through the whole ordeal once again with him. He put me on hold so that he could speak to his manager and after 21 minutes I was hung up on. No return phone call or email. I'm sorry. I did get an email asking how my phone call to AT&T went.
That is my story. If you have any suggestions I would appreciate it.

[Computer-Joe]

OK, it probably was too good to be true. More than likely, amongst all those managers and supervisors, they figured out someone sold you something they should not have, so they just cancelled the order. As I mentioned, that level of perks (rewards) is normally only for new customers with no pre-existing AT&T services. If you turned off the phone, but kept your internet and TV, you would not have been eligible for those rewards and/or pricing.

When the price went up, did you try to get a new promotional pricing package before you disconnected the phone?

I kind of doubt you will get all those reward cards, but you should be able to get the price worked on and get the phone working if you send a message to Alex. He will have someone contact you within a couple of days who can get you a resolution to your problems.

__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

[Sferry79]

I posted a month ago about my horrible service, lies and billing problems I had with AT&T. Many people agreed as they were having the same issues. I got a reply and the person told me to contact Alex. I did and believe it or not my problems were solved and then some. Not only are my billing problems fixed I am actually paying less now for more services. If you are having issues please listen to everyone and contact Alex. Hopefully you will get to speak to someone like I did, Tammy H, she is amazing and if every employee of AT&T was as competent and helpful as she was this company would be amazing. I am so happy with the outcome. Thanks AT&T.

[oufanindallas]

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Sferry79 wrote:
I posted a month ago about my horrible service, lies and billing problems I had with AT&T. Many people agreed as they were having the same issues. I got a reply and the person told me to contact Alex. I did and believe it or not my problems were solved and then some. Not only are my billing problems fixed I am actually paying less now for more services. If you are having issues please listen to everyone and contact Alex. Hopefully you will get to speak to someone like I did, Tammy H, she is amazing and if every employee of AT&T was as competent and helpful as she was this company would be amazing. I am so happy with the outcome. Thanks AT&T.

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Thank you for posting that you got your issues resolved.  We don't try to blow people off by sending them to Alex.  The majority of the people that post on these forums are users and we have zero access to account information.

[jtucker970]

Thank you, Everyone! I am also having discrepancies between my order form from the salesman and the actual bill--BIG difference between the  bill amount quoted by the salesman and that which actually appears on the bill from ATT.

I wrote to "Alex" after I read your messages.

I will repost when "Alex" replies.

Jane

[Sferry79]

I really hope you get lucky and are able to speak to Tammy. I have her email address but don't know if it would be ok to share it with you. If one of the monitors of this site reply and say its ok I'll send it your way.
Good luck.

[oufanindallas]

If you are looking at your first bill, remember it's prorated for the current month as well as one month ahead so your first bill will always be larger.  If you have a special promotion on your internet such as the $19.95 price and it's showing as $45, it takes 3 billing cycles for the $19.95 price to start showing correctly.   Also if your ordered from a door to door salesman, well, let's just say they are less than scrupulous when it comes to selling you something.  Good luck. Alex should get you taken care of.

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jtucker970 wrote:

Thank you, Everyone! I am also having discrepancies between my order form from the salesman and the actual bill--BIG difference between the  bill amount quoted by the salesman and that which actually appears on the bill from ATT.

I wrote to "Alex" after I read your messages.

I will repost when "Alex" replies.

Jane

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[jtucker970]

Thank you, oufanindallas. I'll post again after 'Alex' responds. I certainly do appreciate your honesty. Jane

[jtucker970]

Issues are resolved. AMEN!!!