Why can't I get U-Verse in my home

[dkgulledge]

I am looking for help with getting U-Verse. My neighbor two houses away has it and has had it for about 3 months. An AT&T salesman came to my house today to offer to sell it to me. But, when we called AT&T we were told that we cannot get it in our area. I would really appreciate any help we can get.

[spd2demun ACE - Master]

Try contacting Alex, one of the AT&T Community Managers for further assistance.

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dkgulledge wrote:

I am looking for help with getting U-Verse. My neighbor two houses away has it and has had it for about 3 months. An AT&T salesman came to my house today to offer to sell it to me. But, when we called AT&T we were told that we cannot get it in our area. I would really appreciate any help we can get.

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[dkgulledge]

Thank you. I will.

[spd2demun ACE - Master]

YW.  He's an employee and can check your address.  The fact that neighbors so near to you have it, hopefully, it's just a system glitch.

Good luck!

[dkgulledge]

I have my fingers crossed. I sent Alex a message.

[dkgulledge]

I want to thank you for helping me out this week.

It appears things are all going in my direction.

We were just able to place an order and setup

an installation date.

I really appreciate your help.

Thank you

Kyra {personal ccontent removed for safety}

[RCSMG ACE - Master]

Let us know how things go.

[dkgulledge]

I sure will !!!

[dkgulledge]

Hello once again!

I wanted to give you my most recent update.

U Verse was installed in my home today!

Thank you for your help.

I can't tell you how much I appreciate your assistance!

Thank you

Kyra

[dusty19]

I live in Florida and have Direct and Dsl. Have been trying to get u-verse for 6 months. Recently the online check indicated u-verse service was available for me. Opened an order, had an install date, but the day before (Sunday) I received a phone call from someone identifying as an AT&T agent said I can't get u-verse service. This has happened twice. A second order was accepted by AT&T only to again be rejected the day before the install date.

I still have a record of the 2 install order numbers.

My next door neighbor has had u-verse for 4 months and we share the same telephone pole. The online check now indicates I do not have u-verse service. What  gives here? Does anyone at AT&T know what they are doing?

How can I resolve this?

[jfw ACE - Czar]

Contact Alex, one of the AT&T Community Managers via PM.
Alex
He should be able to help get you an answer.

[RCSMG ACE - Master]

I agree with Jfw, send Alex a PM, he will get you to the right person/dept.to get your issue resolved.

[spd2demun ACE - Master]

Glad to hear it worked out...welcome to Uverse!

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dkgulledge wrote:

Hello once again!

I wanted to give you my most recent update.

U Verse was installed in my home today!

Thank you for your help.

I can't tell you how much I appreciate your assistance!

Thank you

Kyra

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[RCSMG ACE - Master]

Welcome to Uverse.

[At4537]

I also cannot get it per the website (including a research), however my address is surrounded by availabilities, including a shared telephone pole.

I messaged Alex.

Please let me know so I can order it.

[spd2demun ACE - Master]

Alex will let you know privately, but do post back on the outcome.  Good luck!

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At4537 wrote:

I also cannot get it per the website (including a research), however my address is surrounded by availabilities, including a shared telephone pole.

I messaged Alex.

Please let me know so I can order it.

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[At4537]

Alex helped me but the Social manager who called our house did not know why I cannot get Uverse. He felt it was also very odd that 90% of my subdivision gets Uverse. My neighbor who uses the same pedestal in the backyard can get it, but I cannot get it. It remains a mystery. My guess is that it is probably just data entried incorrectly in the office. I need to stop a technician at a traffic light and have him follow me to my home, as I bet its wired and ready to go. My problem would be resolved if a pursued properly by AT&T and have a tech come out to check it out.

[aviewer ACE - Wizard]

At4537 - You say Alex helped you but...
& is sounds like you think that is the end of it.
It should be just the beginning. If the contact is not finding out why & fixing it, send Alex another message.

[At4537]

I revisited that ATT website to check for uverse availabliity in our neighborhood, a week after the above post.

Now of 100% of the 46 homes in my neighborhood are posted as not being able to receive Uverse. So I opened a can of worms, and the worms died.  Because of my diligence, the information has been updated. No one gets it.  Some places are just not economically feasible to branch out to.  After all, AT&T is an entertainment company, and does not want to bring in new customers into an old equipment driven business, let alone care anything about  its current customers.