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Visitor

Posts: 2

Registered: ‎03-01-2012

Won't Accept Drivers License as Valid

‎03-01-2012 09:34:56 AM

I am trying to add DirectTv to my phone and internet bundle. Online it says I will only be charged a one time fee of about $20. However at checkout it is repeatedly telling my drivers license is invalid. I have been trying to get this done for MONTHS. I have called over ten times for hours and all they can tell me is they can do it over the phone which comes up to over $200 in connection fees. I want my online price and I am not understanding why it won't accept a perfectly good drivers license? Anyone else with this issue?

ACE - Champion

Posts: 14,792

Topics: 1,748

Kudos: 783

Solutions: 247

Registered: ‎05-18-2009

Re: Won't Accept Drivers License as Valid

‎03-01-2012 09:38:05 AM

Send a PM to Alex who is an AT&T Community Manager on this forum.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Manager

Posts: 1,841

Registered: ‎12-05-2005

My Device: All

Re: Won't Accept Drivers License as Valid

‎03-01-2012 02:32:31 PM

Thank you @texasguy37!

BeyondFrustrated wrote:

I am trying to add DirectTv to my phone and internet bundle. Online it says I will only be charged a one time fee of about $20. However at checkout it is repeatedly telling my drivers license is invalid. I have been trying to get this done for MONTHS. I have called over ten times for hours and all they can tell me is they can do it over the phone which comes up to over $200 in connection fees. I want my online price and I am not understanding why it won't accept a perfectly good drivers license? Anyone else with this issue?

Welcome! I'm sorry to hear about the ongoing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.

Regards,
Alex

--------------
Rethink Possible
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