06-16-2012 07:20:42 AM
06-16-2012 08:40:25 AM
You will not be able to get in touch with anyone from AT&T today through this forum. The forum can direct you to AT&T resources who can help with non-urgent issues. The resources that we can direct you to work normal business type hours (i.e. Monday - Friday, 8 am - 5 pm).
Your best bet would be to post on the U-verse Facebook page where you will probably receive a response today from someone at AT&T. Since this is Saturday and you need access to the internet today, I would recommend that you make alternate arrangements for using the internet (i.e. public library, Starbucks, other Wi-Fi hotspots, etc.).
Good luck with getting your issue resolved.
06-18-2012 12:41:39 AM
I feel your pain. And I am afraid you are in for a bumpy ride.The statement that AT&T is the worst cable company ever is an absolute true statement. The customer service stinks and they always find way, to make it seem , the customer's at fault. As I said in my first post. They place no value on your time, by giving a date and time, when will connect us up, when no one shows up. And you dear to call them, they make excuse and sometimes put the problem back on the customer. In away I think customer service agents are the scapegoats, because they are not the ones who sets up the accounts, but are in the line of fire, half the time they are completely clueless, about every thing.
When you read the reply from the reps who's minding this site,They again find again blame the customer, One reply implies that these complaint are few and far between, but I can assure you its not so, When I signed for Uverse, I brought about five friends along with, to help out my good friend in making her quota. We get together and compare notes, and every single one of them, had issues.One guy, poor thing had to wait twos months for them to connect him up, in addition to that he can't his play back to work, when I told him I him I can go one better, than that, meaning all my recording disappeared, never to return. Now when we see each other, he just says to me WHYYYY!!!!, and I think I can see a tear, trying to spill.