gave me wrong activation date! Causing me to fail classes!

[artiffic]

I am a very dissatisfied att customer! I ordered my uverse service this past Wednesday which was the 13Th and asked for my activation date and package arrival to be on the 15Th which was yesterday. I was told the date was available and that was fine with me. I explained to them why I service immediately because I was coming home and we dont have too many privileges here and I have home work and test to complete this weekend. once again told it was available. I saw they had the wrong activation date in my email and called them. tech support couldn't fix it so I had to go to sales early Thursday morning. they so claimed they changed the date and felt OK I asked why my emails still said activation date was the 19Th in my emails and they said they were automated and that the date was changed to what I requested. well yesterday my modem came and no technician. they even asked what time I needed the technician and I told them between 3 and 4 no one showed up. I called last night and at 8 this morning and I'm still told they couldn't change it even though it wad their mistake. I have missed homework and will miss my test tonight unless I get a technician today to set up outside wiring. please help I am very desperate abs can't afford to fail my classes

[texasguy37 ACE - Expert]

You will not be able to get in touch with anyone from AT&T today through this forum.  The forum can direct you to AT&T resources who can help with non-urgent issues.  The resources that we can direct you to work normal business type hours (i.e. Monday - Friday, 8 am - 5 pm).  

Your best bet would be to post on the U-verse Facebook page where you will probably receive a response today from someone at AT&T.  Since this is Saturday and you need access to the internet today, I would recommend that you make alternate arrangements for using the internet (i.e. public library, Starbucks, other Wi-Fi hotspots, etc.).

Good luck with getting your issue resolved.

[bengit100]

I feel your pain. And I am afraid you are in for a bumpy ride.The statement that  AT&T is the worst cable company ever is an absolute true statement. The customer service stinks and they always find way, to make it seem , the customer's at fault. As  I said in my first post. They place no value on your time, by giving a date and time, when will  connect us up, when no one shows up. And you dear to call them, they make excuse and sometimes put the problem back on the customer. In away I think customer service agents are the scapegoats, because they are not the ones who sets up the accounts, but are in the line of fire, half the time they are completely  clueless, about every thing.

When you read the reply from the reps who's minding this site,They again find again blame the customer, One reply implies that these complaint are few and far between, but I can assure you its not so, When I signed for Uverse, I brought about five friends along with, to help out my good friend in making her quota. We get together and compare notes, and every single one of them, had issues.One guy, poor thing had to wait twos months for them to connect him up, in addition to that he can't his play back to work, when I told him I him I can go one better, than that, meaning all my recording disappeared, never to return. Now when we see each other,  he just says to me WHYYYY!!!!, and I think I can see a tear, trying to spill.