03-28-2012 03:55:54 PM - last edited on 09-05-2013 10:12:46 AM by ATTDmitriyCM
We just terminated our uverse account, and it appears that ATT did not release our number so our new provider can use it. The new provider said they would contact ATT and see, but I've had that number since 1986, we specified that we wanted to keep the number, but it's been 2 days . HELP!
03-28-2012 04:07:32 PM
I'm sorry your phone number hasn't been made available.
I hope that you hear back from your new provider shortly, but in the meantime I can get you in touch with someone to speak with to help. Will you please send me a private message with your name, account number, a phone number where we can reach you and the best time to call?
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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09-05-2013 09:31:30 AM
We are trying to switch to Charter and ATT won't release our telephone number. Charter has contacted ATT 3 times and we have tried twice. We have given ATT our account number (which includes our phone number) and they say it isn't theirs. How can they bill us each month for a number that they say isn't theirs. All other services have switched except the phone. Who has the authority to releast this number. Please help!! We have been struggling with this for nearly a month.
09-05-2013 10:25:16 AM
Hello vallwein, welcome to the forum!
I'm sorry you're having such hard time porting your number to Charter. Did you have a U-Verse service with AT&T or was it a stand alone phone line? Either way, we have a great team of managers and one of them will be happy to help you. Please send us a private message by clicking here. Please include your full name, phone number, AT&T account number and the best time you can be reached. We will find the best person to assist you and you will receive a call or email within 2 business days.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution" Learn about accepted solutions here.