03-26-2012 05:54:05 AM
The reason? They want you to sign a new two year agreement to get a new phone with the updates. If they allow updates on existing phones, then they lose money from you not upgrading.
03-26-2012 06:12:46 AM
AT&T is notorious for releasing updates far later than other carriers. This goes way back to Windows Mobile 5 days (the extent of my smartphone experience) and probably earlier than that.
That said, I'd still hold out hope on the update. My experience with software updates for AT&T phones, is that they always come late (compared to similar products on other carriers), but they do usually come, eventually.
03-26-2012 08:07:17 AM
Well, I would not hold out on hope when AT&T has come out and said they will not update.
Ahh, well I guess it would have helped if I read the article more thoroughly. But its just a quote from somebody on this forum, apparently. And not an official announcement. So I'd take it with a grain of salt, and maybe hold out a TINY bit of hope.
04-18-2012 06:58:09 PM
05-04-2012 11:09:32 AM
At&t WILL release these updates, man, Im really suprised this talk is still going on. Its not even one month until Tango drops and we are GUARANTEED that upgrade per Microsoft so everyone needs to just calm down and wait it out. Sprint still hasnt offered the update to the HTC Arrive either so its not like this is an exclusive ATT issue, and Verizon, they JUST released it a couple weeks ago so relax. Aside from the disappearing keyboard which only happens occasionally and many times easily pops right back up, I dont see why people are so up in arms over it. Think about it, we could all be using some buggy android piece of garbage that even with current updates it still doesnt work as good as our windows phones LOL. Reeelllaaaxxxx.....all good things come to those who wait...
-Happy Focus S user
05-10-2012 06:28:05 PM
05-17-2012 12:34:29 PM
Microsoft talks about engendering customer loyalty by delivering updates which makes phones better with time:
Hear that AT&T???
05-21-2012 08:43:33 AM
nope. It's hard to hear the customers over the "ching ching" of the cash registers and adding machines. Supporting the customer once they've bought a contract is LAST on their list and only if they are forced to do it. I'm switching from them as soon as the next Windows Phone rev drops. AT&T will never get a dime from me and that includes me switching my entire company away from them as well.
05-23-2012 02:26:29 PM
Its possible to manually update windows phone 7 devices. I did it fairly simply yesterday on a new (ebay) HTC Titan, it went without a hitch.
05-25-2012 12:23:55 PM
Thats exaggerating a bit, isnt it? When Im writing long emails, thats the only time the disappearing keyboard happens, or sometimes with one single text message, but 95 percent of the time, the device works as it should. I understand your frustration but you can always purchase an unlocked device and always get updates directly from MS or you can get a device for cheap via upgrading or signing a contract and you are at the mercy of the carriers. Lets see, hmmm, I could have paid near 600 dollars for my Samsung Focus S and I wouldnt have to worry about that 5 percent....OR I can enjoy my device that I paid a PENNY for and wait a few months for an update to be released, with only a mild inconvienence. Um....yeah...the penny proposition sounds like a great trade off to me. And after the huge push from Nokia and ATT, do you really think things arent going to improve?
Im happy with my WP and Im happy with my ATT service. Again, this isnt an exclusive ATT issue, other carriers across the world have JUST released it, and I see their point, why release it now, or even two weeks ago when we have a major upgrade coming in June? Patience is a virtue...
05-28-2012 02:47:26 PM - edited 05-28-2012 02:48:56 PM
I'm not aware of another carrier in the world that hasn't allowed an update since 7720. And the disappearing keyboard issue isn't the only thing fixed since 7720. There are critical security patches as well. I'm glad you're happy with AT&T because I'm not... never have been. When I was with Cingular and AT&T was a competing carrier, they rated the lowest in customer service and highest in churn. Cingular at that time had excellent customer service and were gaining customers. After the merger, it looks like they ran with AT&T's customer service. I'm happy with my coverage and lack of dropped calls, but their device support is riduclously idiotic. Remember just a year or so ago when they refused to go with Android? Or how about when they were purposely having device manufacturers cripple the devices (which they are STILL doing today)?
I don't know who's running that department but they trulty suck at their jobs. I've worked in the mobile industry (as an infrastructure manufacturer) for many years and it's no longer an inside joke about how bad AT&T is.
AT&T could be destroying the market right now with WIndows Phone being a dominant player but because of how poorly they have managed it, it has zero momentum. AT&T literally screwed Windows Phone for North America. Remember how the Nokia Lumia 900 was going to be "the biggest handset launch ever, ever, ever!" ??? It was a joke. They clearly, CLEARLY have chosen higher profit margins over customer satisfaction and it shows every day.
03-16-2013 05:09:43 AM
Silly people you could buy an unlocked Windows Phone from Rogers and use it with Straight Talk. You get unlimited everything, works great, no contract and only $48 per month including tax.
05-10-2013 05:48:22 PM