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Forum Regular

Posts: 71

Registered: ‎12-29-2005

My Device: LUMIA 900

Lumia 900 and Outlook Exchange - stops synching(push)

‎05-04-2012 07:09:05 AM

I use MS Outlook through Exchange. MY phone has bluetooth and wifi on at all times. When ever I am running around -- in and out of wi-fi spots, jumping in the car for bluetooth, etc. my email stops updating. I can push the synch button and it says synching but it doesn't. I have had to turn the phone off and then on - and then everything is fine.

Yesterday I had to do this 5 or 6 times.

If I were just to be sitting here at my desk all day -- this does not seem to happen -- it does seem related to switching locations.

All other data connections seem to work - i.e. - the mail will not synch but I am still able to browse, etc.

Anyone else experiencing this.... getting a little annoying. Called Nokia support and they will escalate it to "level 2" but that obviously takes 24-48 hours for them to call me back (not a good system, imho).

Thanks.

Visitor

Posts: 1

Registered: ‎05-06-2012

My Device: Nokia Lumia 900

Re: Lumia 900 and Outlook Exchange - stops synching(push)

‎05-06-2012 04:52:45 PM

I'm running into a similar issue. I've only noticed this with my Lumia 900, I never saw this problem with previous Windows Phones.

It doesn't seem to be limited to email from Exchange, I've noticed it with my Exchange account as well as my Live Mail accounts. I also did notice that the phone takes longer than usual to shut down after I run into this.

Forum Regular

Posts: 71

Registered: ‎12-29-2005

My Device: LUMIA 900

Re: Lumia 900 and Outlook Exchange - stops synching(push)

‎05-06-2012 04:55:53 PM

Yes I agree -- it does take longer to shut down after this occurs. And I haven't heard a word back from Nokia.......

hmmm.....

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