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Visitor

Posts: 6

Registered: ‎02-21-2012

Question about Upgrades

‎02-21-2012 07:11:50 AM

This morning, I woke up to an alert that my phone needs to be updated that that it is a large data file. It told me that I can use my 3G service or Wi-Fi, depending on my preference. Since I have a large enough plan (and that start of a new cycle), I thought I would use my own data plan for this download (and I rarely visit a Wi-Fi place). After I accepted and went to advance, it told me that I would HAVE to use Wi-Fi and to activate Wi-Fi when I am in a spot.

Now I have this error at the top of my screen (and it annoys me to have notifications stuck at the top for a period of time) telling me to activate Wi-Fi. How can I get rid of this error? I will go to a hotspot sometime, but I don't want to have this error message staring me in the face constantly.

Forum Regular

Posts: 113

Registered: ‎06-11-2003

My Device: Samsung Captivate

Re: Question about Upgrades

‎02-21-2012 04:58:21 PM

I've got the same problem, and it's keeping me from updating. I decided to just backdoor things, go to the Motorola website using my tethering plan, download the 63 meg file, and it won't let me install the file because it's stuck on that stupid error where it's looking for wifi to download the upgrade OTA. How can we stop that process?

Visitor

Posts: 6

Registered: ‎02-21-2012

Re: Question about Upgrades

‎02-23-2012 07:26:56 AM

I guess it may be another one of their flaws. I didn't know that you could tether and download from Motorola's site, so I'll have to be sure to do that.

I went to Burger King yesterday, connected to their Wi-Fi, and nothing happened, just sat there. It is a little frustrating!!!

Visitor

Posts: 6

Registered: ‎02-21-2012

Re: Question about Upgrades

‎02-23-2012 09:42:24 AM

I contacted Motorola, and of course, their ultimate resolution is a Factory Reset. Of course, I am hesitant about this. There has to be another way to resolve this situation.

Forum Regular

Posts: 113

Registered: ‎06-11-2003

My Device: Samsung Captivate

Re: Question about Upgrades

‎02-23-2012 02:43:38 PM

I too called ATT and Motorola, and both told me there was no way around it. I went to a local ATT store, used their wifi, and the download immediately started. It updated fine. So far, I haven't noticed any improvements or differences with the upgrade.

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