Quickfires have been recalled. Read for info on getting a free exchange for a Propel.

[amcook72]

I also have been on the phone with the warranty department after being on hold for 40 minutes and then hung up on.  I then had to call back to be on hold for another 32 minutes before I got to speak to anyone.  I actually have not had any problems with the Quickfire's touch screen.  I did have a question, however as to whether the battery is supposed to get even a little warm.  Mine does (during talking though not charging) and this is new to me.  Nobody could even answer that question so I would know if I need to exchange it or not.  I am not happy about getting a refurbed Propel that has horrible sound quality when it's new.  I have only had this phone for about a month and a half.  I bought this phone because I thought it was the one that At&t offered that would keep me happy for a couple years.  I'm not ready to give it up yet.  Like I said, I have not had any issues other than knowing if the battery is supposed to get warm while talking.  On the other hand, I do feel like this is the type of phone that I don't want my young kids to get a hold of because most people want to truly push on a touch screen.  This is truly just a tap and is responsive to my finger at least 95% of the time.  The lady I spoke with on the phone told me that she was noting everything in my account and that I could call back at a later date if I started having more problems.  At least by then, it my be old enough to make me feel better about getting a refurb?

[Missila2]

Yesterday I went to my local corporate store to return my Quickfire and I am quite impressed on how they handled it!  The salesman even gave me the option to pick any phone (most likely because I had phone less than 30 days but, it was my second phone,  I had returned the Pantec Slate a few weeks ago (hated it!).  

I went with the Samsung Propel and so far I love it.   I miss the touch screen but this phone is a lot easier to navigate esp when you want to make a quick call.  

Plus another bonus what that  I was able to get difference back!  Again, this may be be because I was within 30 days.  

[Spook E.]

My QF heats up too, after I've been talking for maybe 30 miunutes to an hour.  I'm pretty sure It's not supposed to do that.

[Bmx2884]

I hate this company. Nothing for me. Im out of warranty. Con artists

[pdofafa]

Well i was unaware of the recall until i went to buy a new charger today after my cat ate the original .... since the phone was recalled all the accessories were sent back as well. i was told i could exchange it for a phone that runs $70 less (propel) than what i paid for my quickfire and would have to use my insurance since im outside my 30 day warranty. I was directed to call the warranty line which ive come to understand sends out refurbished phones. I bought my phone about 2 months ago brand new. I got lots of "debating" to do tomarrow with the customer service dept. I will update this post when i get it settled. AT&T should b ashamed of how theyre treating their customers exspecially those of us who have had them for 10+ years. Go Big Business! No loyalty all about $$$$$! I had a similiar problem with my sliver when it was stolen they sent me a razor(the worst phone ive ever had) without informing me they would be. When i recieved the razor i called to send it back for a sliver they said it was discontinued and i would have to get a different phone on my own. Guess I was dumb for continuing my service with them (darn contracts).

{Please stay on topic and do not go around the word filter.  Thank you.} 

Message Edited by mod.moose on 02-27-2009 11:19:48 PM

[pdofafa]

U were lied 2 they recalled them because they were not up to AT&T "standards" ha ha ha ha sorry i just found that funny (what an oxymoron) The managers at the stores here said they did not know if a new one would be made or not. they dont recall phones to make new versions they just make them and make u pay for the better version u know like the pos razor. quickfire in my opinion was recalled because you dont have to have a special internet package to use it there for theyre loosin money. I bought the quickfire cause it had the same features as the blackberry but i didnt have to have the inet package.

[pdofafa]

all the accessories were sent back in my area .... found out when i went to buy a new charger after the original was damaged still in limbo on a new phone .... i refuse 2 bend n take a refurb or cheaper phone

[Bmx2884]

I just don't understand how all these people are like "yeah i went in and switched phones simple as that". and me and other people get nothing. ATT may have great service but there people skills, or lack thereof, have a lot to be desired. there is truly no customer appreciation. all you are is a paycheck for one of there incompetent employees. now i feel better

[alovehangoverr]

Bmx2884- I'm confused on how you didn't get anything and were out of warranty? If your phone was damaged, that's not AT&Ts fault.

[pdofafa]

I have to be honest the employess here @ the one particular store I go to are very knowledgeable and very kind and friendly Ive never had a problem with the customer support since they brought it back to the u.s. (as far as cust. serv. reps. go) my problem is with "corporate" ATT with their warranty policy,lack of customer appreciation, lack of resposibility for faulty devices, the run around,failure to inform customers of changes that effect them ... list goes on they have good employees that ive encountered but the employees only have so much power to make us happy Corporate AT&T and their cutomer appreciation "standards" need to be recalled

[smm265]

just to let you know for further refrence, its not ATT's "warranty policy" its the manufacture of the phone. you may want to speak with PCD or starcom etc ATT is just the middleman i between you and the manufacture.

[cuddlebunny23]

Actually when I originally purchased the phone I was under the understanding that AT&T was the manufacturer of the phone itself. Or at least that is what the customer service representative told me. The phone was manufactured my AT&T and PCD/UTstarcom was just in on it or whatever. Although I no longer use this phone I know quite a few people that do so I am really interested to see how this all works out.

[Ken5]

Did ATT tell you personally that they are not responsible for this phone and to call the manufacturer? Personally I cannot see this being the case at this point. This is different than let's say buying a Sony TV from a department store. After you walk out with a Sony most assume that once the return policy expires to call Sony. This is a phone company called ATT and, even though they sell Blackberry's and other named manufacturers, this is a phone with their name on it and and only their name on it. No where on the phone do I find who actually manufactured it. Lastly it was ATT who stopped selling the phone, so I cannot see how we, the customer, are at all dependent on taking this up with the manufacturer.

Now I find it quite upsetting that if the news is true about the accesories for this phone no longer being available! ATT did not recall this phone and they know there are customers out there that will need to replace chargers and batteries in the next two years. They should take care of these customers. I do not find the Propel to be a comparable replacement and hope to never have to make the change, that is if they will in a year for a broken charger or dead battery!

[Spook E.]

Just got off the phone with AT&T warranty place...
They offered me a choice of 3 phones.  Yeah.
They offered the Matrix, Propel, or LG Vu.
I chose a blue Matrix ^_^

Message Edited by Spook E. on 02-28-2009 04:03:32 PM

[cuddlebunny23]

I was at the att store in my local area today and I was asking about the Quickfire and the lady said that they do not sell the device anymore because it was not up to AT&T standards, however the accessories are still being sold in that store because of the number of people who have purchased the phone in the area. Since it is not a recall on the phone they will still sell the accessories but they are warning all customers who have the phone to ensure that the charger is plugged in properly cause it can over heat and cause a fire.  So I guess for the accessories issue it would depend on how many devices were sold in your area or if just my area is still selling the accessories because they have not been pulled yet.

[pdofafa]

For future reference i was told by the manager at the AT&T store to call the AT&T warranty line (she gave me a card with the number to call highlighted) not the "manufacturer" (I honestly dont know who manufactured the phone). She said AT&T warranty line would be who sent me a new phone.

I cant speak for all areas but the manager allowed me to use their phone to call the local stores here to see if anyone else had accessories still .... all in my area had been sent back

As for the choices of the Matrix its still not compareable to the Quickfire, I looked up the LG Vu and its similiar in functions but no qwerty keyboard just touch screen Im also interested to know if you can use it w/o an inet package when lookin up the LG Vu i found an interesting bit of info at the bottom of the page it says "new devices have a one-year warranty from date of purchase" so those of us who were told we were sol after the 30days got a lil bit of ammo for that debate.

I really liked my quickfire i had minor problems with the screen but i liked it the screen the keyboard the functions le sigh 

Message Edited by pdofafa on 02-28-2009 07:56:18 PM

[Ken5]

The person at the store told you that these phones will cause a fire if it is not charged properly????????????????????????????????????????? This is pretty serious and it should be cause for a recall. I would hate to be ATT if one of these phones does indeed cause a fire, especially they know about it.

As far as phones available, accessories being available, etc... So many different stories and experiences being reported here, it would really be nice for an offical response with what is really true.

[J B]

Son's 1st QF lasted about 70 days. On #2 now. Same problems..freezing, some screens not working, images not working, etc.

Went to corporate ATT store today. Rep said they could do nothing there, we could not go to corporate warranty store (1 mile down the road) and had to call warranty support. He said they were replacing them with Propels and that was my only choice. Told him warranty only sent out refurbs and he said they were replacing them with "new" propels.

One would think that in order to maintain good customer relations that ATT would be more pro active in regards to a "recall". It seems  lately, no matter what large company you are dealing with, that the onus is always put on the consumer.

Off to call warranty. Will give you an update.

[smm265]

the warranty is through your manufacture. they set up a agreement with AT&T to take all of the warranty calls and to do the warranty exchanges for them. the MANUFACTURES set a guidline of rules for the warranty program and they abide by them. the manufactuers send their product to the warranty warehouse and from there at&t sends request to have your phone replaced and the reps from the manufactures there send out your phone out.

[smm265]

and At&t didnt "tell" me this, my husbands brother works for the warranty department and tells me all of the "inside information" of their program.

[MicTee72]

I have had my quickfire since the beginning of December, I like the phone but it does have some issues.  My screen has froze on me and the touch screen sometimes can be just a pain to use.  My wife told me it was extrememly hot a couple of times.  I did check to see if I was able to plug it in backwards with no luck, people must really be forcing the charger in.  I called the 800 number yesterday and talked to a guy that explained there was no recall.  He had to walk me through some troubleshooting steps which were mandatory prior to even trying to get a different phone.  We did a master reset of the phone, and after turning it on, it started to be sluggish.  He told me that I had to give it at least 24 hrs to see how it was working and if I had any problems to call back and they would send me a phone through the mail.  Didnt say wether it was new or refurbished, but he mentioned the propel and matrix were the replacement models.  I will give it sometime, but I don't like to have a phone that is no longer on the shelves.  Hope this helps.  I appreciate the posts.

[Ken5]

My point is that ATT is responsible to the consumer in the end, not the manufacturer. What you mentioned is protocol for the business as usual. The business relationship "may" have changed between ATT and the manufacturer after the decision was made by ATT to stop selling this phone. If it did not and I need help I will gladly call the manufacturer. If things did change and there is "any" problem with getting something resolved I will be calling ATT to get satisfaction as this is who we have a contract with. As I said, if this was a SONY tv sold from a department store I would be talking to Sony for sure. This is an phone that as far as I am concerned was made BY ATT and can only be used with ATT services. Therefore my beef would be with ATT if the "things as normal" condition changes in anyway to my dissatisfaction.

[smm265]

it wasnt made by At&t, they just bought thr right for the name. just like the HTC TILT, is the ATT tilt because att purchased the rights to it.

[J B]

Just got off the phone with warranty. There is no "recall" per 2 people I spoke to. Guess they don't like that term.

Had to do the customary trouble shoot, reboot, master reset, etc.

They offered Matrix, VU, or Propel, all refurbs. The CSR I spoke to did not seem too happy that the ATT corporate store rep said they were sending out "new" propels.

Again, one would think that all forms of contact with ATT would have the same procedure and offer regarding the QF issue.

Anywho, son getting a "new" (to him) "refurbed" VU in 1 to 2 business days.

[smm265]

store reps dont know very much about the warranty department. they will tell customers that they are in warranty and to go home and call this # when they clearly arent. but  because they dont want to have a confrontation in the store they tell them to do that. they also tell customers that XBM offers overnight shipping at no cost (no true). they dont understand the policys for physical damage also and arguing with reps about the warranty policy and what warranty can and cant do

[ryan4053]

I went to the att store on friday, and i was told that i can only get the propel in blue and in red and white. i wanted the red and black one.  i think it is stupid that i have to get a refurb. phone for my quickfire that i have had for only three months. we should atleast get a phone of equal or lesser value. 

[Ken5]

If you read my posts you will see I know that ATT did not manufacture the phone. Let's hope that everyone is satisified when all this nonsense is over.

Personally I think that their solution to replace the phone with a cheaper phone is wrong. The part about a refurb is common practice in a lot of industries. I just hope that since it is a warranty exchange that ATT honors the warranty period of the original phone, or the refurb if that ends up being longer at the time of exchange.

[pdofafa]

when he gets the Vu let us know how it is ... thats the choice i feel is closest to the qf 

Message Edited by pdofafa on 03-01-2009 04:43:09 PM

[cwhite1012]

The Quickfire was my 12 year-old's first phone that he received for Christmas.  Unfortunately we didn't realize until after the 30 days exchange period - that the phone will not ever receive texts sent to this phone while the phone is powered off   Every other phone we have had always gets the texts immediately upon the phone being powered up.  I went back to the store and was told that they never heard of this issue and they told me since it was past the 30 days, I had to work through warranty.  Called warrantly and they couldn't understand the problem either.  I had to go through the trouble-shooting routine with numerous individuals.  Then I was told that this phone is not set up to receive texts while it is off.  I called again and was told this time that what I was previously told was incorrect and they would send me a replacement phone through warranty.  I received it and the new phone had the same issue.  I called warranty back and then they now told me that my issue was not a 'warrantable' one and they would not send me another phone because that is the way the phone was made.  I am upset because I am now stuck with an inferior phone!  At this point, I don't know what to believe anymore.  I have never had an issue with AT & T before this, but through all of this, I am not sure I will stick with AT & T in the future.  I can't believe I was sold a lemon phone and can't get a resolution to have a phone that works as you expect it to.

Reading all the other issues - and the recall information - I plan on asking some more questions - either in the store or through the warranty department.

[Ken5]

---

cwhite1012 wrote:

Unfortunately we didn't realize until after the 30 days exchange period - that the phone will not ever receive texts sent to this phone while the phone is powered off   

---

I don't know cwhite1012, both my son and I have the Quickfire and we both receive texts while the phone is off. Anyone else here having the same issue as cwhite1012?

EDIT:

Which number did you call? The one in the instruction manual for the phone or the one that appears on your ATT bills? Reason I ask is this might be an ATT issue. When our phone was new we were not receiving texts from Verizon users, we got them from everyone else. A call to the number on our bill put us through to ATT tech support and after the immediate tech support could not help they put me through to a tier 2 tech. This guy did some things on his end and then gave us a new number to dial in for messages and we immediately got txts from Verizon users. I am not saying that our cases are the same, but I don't think that the phone manufacturer could have helped with this issue. Just a thought!

Message Edited by Ken5 on 03-02-2009 12:52:42 PM