02-26-2009 10:29:01 PM
02-27-2009 07:55:38 AM
Yesterday I went to my local corporate store to return my Quickfire and I am quite impressed on how they handled it! The salesman even gave me the option to pick any phone (most likely because I had phone less than 30 days but, it was my second phone, I had returned the Pantec Slate a few weeks ago (hated it!).
I went with the Samsung Propel and so far I love it. I miss the touch screen but this phone is a lot easier to navigate esp when you want to make a quick call.
Plus another bonus what that I was able to get difference back! Again, this may be be because I was within 30 days.
02-27-2009 12:45:39 PM
02-27-2009 10:07:58 PM - last edited on 02-27-2009 11:19:48 PM by mod.moose
02-27-2009 10:15:47 PM
02-27-2009 10:19:55 PM
02-28-2009 05:31:05 AM
02-28-2009 07:22:27 AM
Bmx2884- I'm confused on how you didn't get anything and were out of warranty? If your phone was damaged, that's not AT&Ts fault.
02-28-2009 07:55:27 AM
02-28-2009 08:06:04 AM
just to let you know for further refrence, its not ATT's "warranty policy" its the manufacture of the phone. you may want to speak with PCD or starcom etc ATT is just the middleman i between you and the manufacture.
02-28-2009 10:31:33 AM
02-28-2009 11:42:45 AM
Did ATT tell you personally that they are not responsible for this phone and to call the manufacturer? Personally I cannot see this being the case at this point. This is different than let's say buying a Sony TV from a department store. After you walk out with a Sony most assume that once the return policy expires to call Sony. This is a phone company called ATT and, even though they sell Blackberry's and other named manufacturers, this is a phone with their name on it and and only their name on it. No where on the phone do I find who actually manufactured it. Lastly it was ATT who stopped selling the phone, so I cannot see how we, the customer, are at all dependent on taking this up with the manufacturer.
Now I find it quite upsetting that if the news is true about the accesories for this phone no longer being available! ATT did not recall this phone and they know there are customers out there that will need to replace chargers and batteries in the next two years. They should take care of these customers. I do not find the Propel to be a comparable replacement and hope to never have to make the change, that is if they will in a year for a broken charger or dead battery!
02-28-2009 04:02:11 PM - edited 02-28-2009 04:03:32 PM
They offered me a choice of 3 phones. Yeah.
They offered the Matrix, Propel, or LG Vu.
I chose a blue Matrix ^_^
02-28-2009 07:27:47 PM
02-28-2009 07:30:36 PM - edited 02-28-2009 07:56:18 PM
For future reference i was told by the manager at the AT&T store to call the AT&T warranty line (she gave me a card with the number to call highlighted) not the "manufacturer" (I honestly dont know who manufactured the phone). She said AT&T warranty line would be who sent me a new phone.
I cant speak for all areas but the manager allowed me to use their phone to call the local stores here to see if anyone else had accessories still .... all in my area had been sent back
As for the choices of the Matrix its still not compareable to the Quickfire, I looked up the LG Vu and its similiar in functions but no qwerty keyboard just touch screen Im also interested to know if you can use it w/o an inet package when lookin up the LG Vu i found an interesting bit of info at the bottom of the page it says "new devices have a one-year warranty from date of purchase" so those of us who were told we were sol after the 30days got a lil bit of ammo for that debate.
I really liked my quickfire i had minor problems with the screen but i liked it the screen the keyboard the functions le sigh
02-28-2009 08:35:16 PM
The person at the store told you that these phones will cause a fire if it is not charged properly????????????????????????????????????????? This is pretty serious and it should be cause for a recall. I would hate to be ATT if one of these phones does indeed cause a fire, especially they know about it.
As far as phones available, accessories being available, etc... So many different stories and experiences being reported here, it would really be nice for an offical response with what is really true.
03-01-2009 09:01:50 AM
Son's 1st QF lasted about 70 days. On #2 now. Same problems..freezing, some screens not working, images not working, etc.
Went to corporate ATT store today. Rep said they could do nothing there, we could not go to corporate warranty store (1 mile down the road) and had to call warranty support. He said they were replacing them with Propels and that was my only choice. Told him warranty only sent out refurbs and he said they were replacing them with "new" propels.
One would think that in order to maintain good customer relations that ATT would be more pro active in regards to a "recall". It seems lately, no matter what large company you are dealing with, that the onus is always put on the consumer.
Off to call warranty. Will give you an update.
03-01-2009 11:25:32 AM
the warranty is through your manufacture. they set up a agreement with AT&T to take all of the warranty calls and to do the warranty exchanges for them. the MANUFACTURES set a guidline of rules for the warranty program and they abide by them. the manufactuers send their product to the warranty warehouse and from there at&t sends request to have your phone replaced and the reps from the manufactures there send out your phone out.
03-01-2009 11:27:44 AM
03-01-2009 11:45:48 AM
03-01-2009 12:47:15 PM
My point is that ATT is responsible to the consumer in the end, not the manufacturer. What you mentioned is protocol for the business as usual. The business relationship "may" have changed between ATT and the manufacturer after the decision was made by ATT to stop selling this phone. If it did not and I need help I will gladly call the manufacturer. If things did change and there is "any" problem with getting something resolved I will be calling ATT to get satisfaction as this is who we have a contract with. As I said, if this was a SONY tv sold from a department store I would be talking to Sony for sure. This is an phone that as far as I am concerned was made BY ATT and can only be used with ATT services. Therefore my beef would be with ATT if the "things as normal" condition changes in anyway to my dissatisfaction.
03-01-2009 01:37:01 PM
03-01-2009 02:27:11 PM
Just got off the phone with warranty. There is no "recall" per 2 people I spoke to. Guess they don't like that term.
Had to do the customary trouble shoot, reboot, master reset, etc.
They offered Matrix, VU, or Propel, all refurbs. The CSR I spoke to did not seem too happy that the ATT corporate store rep said they were sending out "new" propels.
Again, one would think that all forms of contact with ATT would have the same procedure and offer regarding the QF issue.
Anywho, son getting a "new" (to him) "refurbed" VU in 1 to 2 business days.
03-01-2009 02:43:22 PM
03-01-2009 03:31:40 PM
03-01-2009 04:37:27 PM
If you read my posts you will see I know that ATT did not manufacture the phone. Let's hope that everyone is satisified when all this nonsense is over.
Personally I think that their solution to replace the phone with a cheaper phone is wrong. The part about a refurb is common practice in a lot of industries. I just hope that since it is a warranty exchange that ATT honors the warranty period of the original phone, or the refurb if that ends up being longer at the time of exchange.
03-01-2009 04:41:12 PM - edited 03-01-2009 04:43:09 PM
03-02-2009 10:40:53 AM
The Quickfire was my 12 year-old's first phone that he received for Christmas. Unfortunately we didn't realize until after the 30 days exchange period - that the phone will not ever receive texts sent to this phone while the phone is powered off Every other phone we have had always gets the texts immediately upon the phone being powered up. I went back to the store and was told that they never heard of this issue and they told me since it was past the 30 days, I had to work through warranty. Called warrantly and they couldn't understand the problem either. I had to go through the trouble-shooting routine with numerous individuals. Then I was told that this phone is not set up to receive texts while it is off. I called again and was told this time that what I was previously told was incorrect and they would send me a replacement phone through warranty. I received it and the new phone had the same issue. I called warranty back and then they now told me that my issue was not a 'warrantable' one and they would not send me another phone because that is the way the phone was made. I am upset because I am now stuck with an inferior phone! At this point, I don't know what to believe anymore. I have never had an issue with AT & T before this, but through all of this, I am not sure I will stick with AT & T in the future. I can't believe I was sold a lemon phone and can't get a resolution to have a phone that works as you expect it to.
Reading all the other issues - and the recall information - I plan on asking some more questions - either in the store or through the warranty department.
03-02-2009 12:45:33 PM - edited 03-02-2009 12:52:42 PM
Unfortunately we didn't realize until after the 30 days exchange period - that the phone will not ever receive texts sent to this phone while the phone is powered off
I don't know cwhite1012, both my son and I have the Quickfire and we both receive texts while the phone is off. Anyone else here having the same issue as cwhite1012?
Which number did you call? The one in the instruction manual for the phone or the one that appears on your ATT bills? Reason I ask is this might be an ATT issue. When our phone was new we were not receiving texts from Verizon users, we got them from everyone else. A call to the number on our bill put us through to ATT tech support and after the immediate tech support could not help they put me through to a tier 2 tech. This guy did some things on his end and then gave us a new number to dial in for messages and we immediately got txts from Verizon users. I am not saying that our cases are the same, but I don't think that the phone manufacturer could have helped with this issue. Just a thought!