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Solved! Go to Solution.
A fix is now available for the Samsung EPIX Slog Dump issue. An AT&T Care Representative can send the patch directly to your phone. The update will take approximately 5 minutes to install. This process will not involve a hard reset of your device, but please ensure all important data is backed up prior to calling for the update. Please call 800-331-0500 for this software update. Thank you
Has anyone found a solution? I'm starting to get the error message every other day. I called Samsung when I first started this thread and they were no help. After they put on hold for a long while to do research, all they came back with was that they never heard of this error message and if they find out anything, they'll give me a call. I guess I should call them again because at the time, I didn't realize it was causing the phone to freeze up the email and text message receiving. Has anyone else tried calling?
I have found a workaround to the problem more so than a solution. I have found that rebooting the device on a daily basis keeps the error from occurring. So I found a freeware program that allows you to schedule a restart of the device at a particluar time of day.
it can be found here: http://freewareppc.com/download/utilities/schedule
I have two theories on what may be causing this error but would like to hear from others experiences. The first is that it has to do with the amount of text and data you process on the phone, i would say i text a moderate amount and have express mail setup for my work account, so up to 20-25 emails per day. My second theory is that it has something to do with area of service. I live in what could best be described as a fringe area, we have 3g but i go in and out of it multiple times per day, sometimes from edge to gprs and I have to wonder if this doesn't cause some issue and that whatever this log is, it becoming full in a short period of time is not being handled properly by the software. I could be totally off base, but just my 2 cents.
Thanks, I'll try that! Your theories could be correct. I text message a lot - receive/send about 1,000 a month. I recently started getting more emails too which could explain why I get the error every other day now. Before the email increase, I use to get it about once a week. I also go in and out of 3G a lot as well.
I have been getting the "forced slog dump" message for about three months. Hard reset has not worked. Get it about once a day. Only difference I believe from above posts I believe is that I link through exchange server to download email, contacts, calendar, which means a vast amount of data transfer, like 100 emails a day. So there may yet be a data volume to error correlation.
However, has anyone tried to install the two patches/fixes posted to the Samsung SGH i907 website here?
One was released just two weeks ago. I would like to know if they solve this problem before I go to the trouble...
My wife and I each own an Epix, and this error has happened to both of our phones now. AT&T customer service was unhelpful and only told me that it was probably due to passing between 3G and Edge areas (our home in Dallas has poor reception and we constantly move between 3G and Edge in the house). AT&T told me that I should expect to have to reboot my phone from time to time when I leave 3G areas - this is an unacceptable answer.
I just called Samsung and was passed up all the way past Tier-2 to a Tier-3 support person.
The Tier-3 Tech I spoke to at Samsung in Dallas was very helpful. He told me that this was the first time they Samsung ever heard of this error and that neither any customer nor AT&T had contacted them before regarding this error. I directed him to this Forum so he is aware that this is affecting more than a few people.
The Samsung Tier-3 Tech said he would contact AT&T about this immediately and work with them to diagnose and resolve ASAP. He said he was not sure whether the problem is with the phone or with the AT&T network, but either way he expects to have resolution soon. He told me that he would email me as soon as a resolution is available, and I will be happy to post the resolution to this Forum as soon as that happens.
I bought the Epix about a week ago and got the forced dump message on day 2 and then on day 4. I thgouth something was wrong with the phone and went back and exchanged it for a new one. The slog dump creates a log file under my device/ temp. Within a few hours my new one gave me the same issue. This is a major deal breaker and such a disappointment. I love the phone but cant live with such a major bug. I cant believe someoen at AT&T and Samsung just dont know what the problem is. In fact, based on my experience, and those of others, I am willing to bet that every Epix out there is experiencing this issue but people are just not complaining.
I tried to read through the log file ti creates but there is not clear cut answer as to what is causing it. Unfortunately, I will have to return my second Epix and get a Fuze until such time that a more reliable front facing WM Pro is released/// maybe the Treo Pro. AT&T and Sumsang..... this has been a major overlook on your part. I just do not believe this issue didnt show up during testing!
Does anyone here know, what causes it? what it means? or if there is a solution in the pipe line?
Thanks so much for offering to post the resolution!
I wish it would be that simple. If you look at the log file the slog dump creates under My Device/ Temp folder, you will see that there is no way a soltuon can be reached on our end. Samsung would need to release a major patch to resolve this. The problem is with the radio part of the phone which is creating it. In fact, every slog dump log that i have seen says "fatal error". I doubt this is something simple. I am still so disappointed that Samsung and AT&T have allowed such a potentially good phone to be released like this. What bothers me the most is that they dont acknoledge the problem. Based on the log file the slog dump creates, EVERY single Epix out there is experiencing this problem
dmills59 got lucky to speak with a Tier-3 tech.
I just got off the phone with Samsung support. Tier-1 person on the other end pretend that they know nothing of the issue.
The only recommendation given was to hard reset the device, do not install any apps on it and call again if the issue reappears.
I offered them to send in RIL* log files, but they apparently a) not interested, and b) don't have a ability to collect any diagnostic info from a troubled phone device.
FYI, I saved the RIL messages from the folder that you mentioned after reading your post.
I have experienced this four times since I got my phone (11/14, 11/26, 12/09, 1/22). I have tried to remember to turn my phone off and then back on every couple of days or so based on advice in this thread, but obviously I have forgotten a couple of times and it is sad that one would have to do this in the first place.
I have all four log files and is it just coincidence that they are all exactly 311.3 Kb? Is it a problem with some buffer getting full or file size limit??? Or does the forced dump always create files of the same size?
FYI I called my local AT&T store, from which I bought two Epix (mine and my wife's), both of which have had this problem. The assistant manager told me they would be willing to swap for a different model for the difference in price. So I plan to work with him next week to pick out another suitable model that meets my needs. If there isn't one, my expectation would be that AT&T would make it right by excusing me from my service commitment so I can buy a device I like from another provider.
Having said the above, I'll reply again next week to this thread to confirm whether or not AT&T has made it right for me. Apart from the inconvenience of dealing with this matter, and perhaps a few lost calls, at this point I will consider myself happy and my problems resolved if and when AT&T resolves the matter to my satisfaction.
It's a shame that neither AT&T nor Samsung Technical Support has done anything to help us, let alone even give us a status for this. No electronic device or software is perfect, but if this one continues to be this buggy and unsupported then it deserves to be pulled off the market until it's fixed. Too bad, because this was my favoriute "form factor" of all the phones I researched (due to size, keyboard and layout).
If AT&T resolves my problem this week by refunding and doing whetever else it takes to avoid further disruption to my life, then I suppose that my participation in the Class Action would be moot. But if they fail to come through, then count me in.
On a personal note, being of non-litigeous nature, I hope that AT&T does the right thing and we can avoid a suit. But if not, then there is no other choice.
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