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Visitor

Posts: 2

Registered: ‎01-19-2012

2 Wire

‎01-19-2012 07:25:41 AM

I had U-Verse installed 2+ years ago. It has worked well until recently. I have the silver 2 wire modem. I received a new modem and set it up. TV works fine but I lost my internet connection. I am using an older OS-Windows 2000. I spent hours this week on the phone w/ technicians, but no one can help me. I can't just run out and buy a new computer, so what's a girl to do? Surely there is a way to get around this problem. By the way, I had to set up the old modem to post on this site. Please help.

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: 2 Wire

‎01-20-2012 06:26:26 AM

Hi,

I need some information first:

What are the model numbers of the modems(working/not working)?

Did a technician come out to help you install the new modem?

Are you trying to connect wirelessly?

Thank you,

JustinF

___

I am an AT&T ConnecTech employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm here to help with any technical issues you may have but if you need advanced ConnecTech support over the phone, please visit the
ConnecTech website or call 1-800-344-1734 (Phone support is available 8 am – 11 pm Central Time, 7 days a week)

Visitor

Posts: 2

Registered: ‎01-19-2012

Re: 2 Wire

‎01-20-2012 06:56:02 AM

Hi Justin F,

I appreciate your response to my post. I had to have a technician come to the house. He identified all my problems and corrected several wiring problems. He was great!!!! I was wired with coax, he ran the proper wiring, added a filter for the phone, etc. He renewed my faith in AT&T. I was ready to change services. He saved the day for AT&T!!

I had spent hours and hours this week on the phone w/ support and they couldn't help.

I tried to find my post yesterday to mark it -resolved but being a newbie on this site, I couldn't find it. lol

This is a great idea to have this site. Thanks.

Moderator

Posts: 189

Registered: ‎12-01-2011

Re: 2 Wire

‎01-20-2012 07:38:56 AM

Hello again,

I'm really glad to hear it was resolved to your satisfaction

Thanks again,

JustinF

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