AT& T Operator would not understand, or AT&T Company Policy is Wrong. [ Edited ]

[Sharon L Pesec]

I am very upset with AT&T.

I Posted this after talking to an AT&T Operator today on Craig's List ST Bay Area.

I was Good customer AT&T-Now Collections (financial district)

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Date: 2012-06-29,  5:05PM PDT Reply topersonal content removed for safety}

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I lost most of my sourse of income, I had to quit ATT/Direct TV. Because it became way too expensive. My last Bill Was $365.65. 
I told the operator, I could not pay it, but I would send $50. a month. she told me after I paid the first $50. To call again and make another promise to pay. This operator said.
"sorry- I cannot hold onto this, it will be going to a collection agency". I have no problem paying $50. a month. This is not good enough for AT&T. I am a Veteran, I am now pretty much retired, I been a customer of AT&T for Many years. My wife and I still have Wireless from them. If this is the way they treat their customers. I do not want any part of AT&T. Time to go to any company but AT&T.
Dan

[youngjm ACE - Master]

Call back and get a different rep. If necessary reach out to jamileh here who might be able to help.