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Contributor

Posts: 1

Registered: ‎09-21-2006

My Device: Blackjack 2

Account suspension - require help immediately

‎11-19-2008 11:32:17 AM

I need to talk with someone from ATT. Do not give me a number to call, my phone was suspended. Why? I scheduled a payment to be deducted from my card on file and the payment was never taken out and my account was suspended. Please respond immediately.

Professor

Posts: 1,451

Registered: ‎11-01-2005

My Device: Apple iPhone

Re: Account suspension - require help immediately

‎11-19-2008 12:01:47 PM

Only customers in here unfortunately so you will have to actually call AT&T's customer service # and talk with receivables management which is who handles this tuff. How did you make your payment was it online, automated phone system, live person? since you said you used your card I'm guessing we're talking about a credit or debit card? In any case you should've been given a confirmation or authorization # to confirm the payment. If you never saw the funds come out of your card then either their system screwed up or for some reason your credit card issuer declined the transaction. My fiance had a problem like that with her old bank where she would have more than enough funds in her account for said transcation but her card would decline it for example one time we had over $300 in the account and when we went to refill one of her perscriptions online which she only had to pay a $3 co-pay and the site gave a card declined message it would happen when you did transactions of various amounts and methods from inperson, online, or over the phone. We were ready to call the BBB on CTU because their online college division wasn't sending her transcripts and when I talked to someone in person I found out that each time we were requesting them the card was being declined and there was plenty of funds in the account. I would suggest trying to make the payment again and once you get the confirmation # keep a record of it and immediately check the card to see the funds have left your account if not or you get a card declined message and you check that you have plenty of funds try a different card then go scream at your card issuer lol.

Guru

Posts: 1,163

Registered: ‎12-03-2005

My Device: Samsung Captivate

Re: Account suspension - require help immediately

‎11-19-2008 12:37:51 PM

Correct, this is a customer-to-customer forum. If you need to speak with someone from AT&T, you have to call them.

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