BILL CONFUSION [ Edited ]

[irol12]

My phone #

email:

I'm confused about my bill

Can someone help

What is posted doesn't make sense on my bill and payment activity. I made a payment of $70 in May and it's only showing on my bill as the last payment made in Aprinl.

I have been trying to get ride of line ****** for a few months and it keeps showing up on my bill and I'm being charged. I've have spoke with a few customer service reps and they have insured that the problem is taken care of. I need someone to help Thanks

********The email I received is dated:

********AT&T Customer Care for Wireless

• 

  

  AT&T Customer Care for Wireless

********MY PAYMENT ACTIVITY ON MY BILL STATES: *********

*********Just recevied this bill by email;

Wireless Statement

Previous Balance $186.96

Payment - 04/16 $110.00CR

Adjustments $0.00

Past Due - Please Pay Immediately $76.96

New Charges $79.22

Total Amount Due $156.18

New Charges Due in Full by

Jun 09, 2012

Service Page Total

Account Charges

1 $1.13

Wireless

$78.09

           Don't have this line anymore and I don't want it. It was supposed to be removed a few months ago!!!!

Total New Charges $79.22

How to Contact Us:

For questions about your account: 1 800 331-0500

or 611 from your cell phone

For Deaf/Hard of hearing TTY: 1 866 241-6567

Visit us online at www.att.com

For Important Information about your bill, please

see the

News You Can Use section (Page 3).

Return bottom

I'm also still being charged for ****** and the line in no longer active. I cut the services on ********--I have been trying to disconnect this line since -March or April - I think - ya'll have a log of when I've called - it was told to me lst month when I called I just don't have the information infront of me.

Please Help!!!!

Lori

[edited for privacy – please do not post personal information]