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Visitor

Posts: 1

Registered: ‎04-10-2012

Error 500 when viewing details in AT&T Mobile Purchases & Downloads

‎04-10-2012 02:15:43 PM

I found that I've been charged 2.99 for accidentally opening the pre-installed Where app on my Android device. After finally figuring out that I have to cancel it on the AT&T website, I find that I keep getting this message when I click on the application I want to cancel/challenge:

We are experiencing a failure. Please try your request again shortly.
Error 500.

Anyone have an idea what's going on?

ACE - Warrior

Posts: 743

Topics: 24

Kudos: 64

Solutions: 24

Registered: ‎03-23-2011

My Device: iPhone 5, HTC One

Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

‎04-10-2012 05:20:10 PM

Hmm, thats strange! I would suggest waiting a couple hours before trying to unsubscribe just in case its being worked on. If it still persists, then I would say calling Customer Care and unsubcribing through there is the best course of action.

Posted from my Samsung Galaxy SII Skyrocket, an AT&T LTE smartphone. Experience speeds up to 10x faster than 3G.

~ Evandela ~

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from Samsung SGH-I807D

Visitor

Posts: 1

Registered: ‎08-09-2012

Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

‎08-09-2012 08:36:26 AM

I'm getting the same error now. Any update?

Visitor

Posts: 1

Registered: ‎11-18-2012

Re: Error 500 when viewing details in AT&T Mobile Purchases & Downloads

‎11-18-2012 10:59:19 AM

Also, I ran into the same problem. Eventually, I unsubscribe the attnavigator, it's a little bit weird. anyway, what you need to do is go to this website https://cingular-oac.qpass.com/oac/html/logout.do with firefox broswer, and you will meet the error 500 again and you can just unsubscribe.

before this, I tried the website with chrome, IE, and the website just didn't work and give me the error 500. but now i can say bye bye to attnavigator~~~

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