05-11-2012 01:43:00 PM
Ive been a loyal customer for several years now, but it looks like it's all over btwn me and AT&T.
I've had an issue with a wireless connection (that's not mine) for several months now and after repeated calls to Customer Service, AT&T is still trying to get me to pay a bill that's not mine!
Calling Customer Service is a joke because they just pass the call around until somebody says something that you think you want to hear, then on next month's bill it's the same CRAP.
It's ridiculous the training these people get in customer service. Where in the heck is the Corporate #? Anybody remember when you could call a company and actually get results? I do, but AT&T has obviously outgrown the honest man on the street and it's now just a bully with an attitude. Looks like it's time to give TW or Comcast a go.
05-15-2012 10:50:22 AM - edited 05-15-2012 10:52:25 AM
I'm sorry for the delay in response and that you're having trouble.
Can you please give us a bit more detail about the trouble your having?
What do you mean when you say you're having trouble with a wireless connection that's not yours?
If you'd like, please send me a private message with your name, account number, phone number and the best time to contact you along with a summary of the issue you're experiencing.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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