06-19-2012 07:10:21 AM
My company does not have an authorized account with AT&T wireless. Our company information is posted on the Secretary of State website. The information includes our business name, address, principle owner & federal ID. All public information. We this said here is my story.
Someone, not a representative of my company, has gone onto the ATT website & ordered 5 cell phones in our name. They had the correct information so ATT placed the order. While the phones were in transit the "someone" call ATT back & asked that the phones be held at the UPS center for pick up and ATT did so. This "someone" picked up the phones from the UPS center. We then received a bill for the phones we did not order $675.00. Contacted ATT & we were told we were not authorized on the account even though we were receiving the bill. Had the owner get on the phone & because the "someone" used a bogus email address we could not access the account. We were then transferred to the fraud department. A fraud case has been open but because we were not authorized on the account they could not tell us anything. All this time ATT is insisting that we placed the order and had the phones because the "someone" had the correct federal id which is public information. After 4 hours on the phone we were told we would receive a letter. Two weeks later we have not heard or received anything but I guarantee and we get a past due notice in the near future.
Yesterday, received a another bill from ATT (different account number from before). This time for 10 cells phones. $1600. This time I called directly to the fraud department. Same thing happened as before. They opened a case and said since I or the owner was not authorized on the account they could not tell me anything. I should receive a letter from ATT in two weeks with an update. I proceeded to tell ATT that as the Accounting Manager for my company that we do authorized any more accounts to be opened in our name & with our federal ID. ATT told me that this was not possible. They do not have this capability.
I wonder how many other accounts have been opened and we just haven’t received the bill yet. I asked ATT to look up how many accounts were open under our federal ID and was told no they couldn’t do that for me or the owner. How can this be happening? This is a terrible business practice for ATT. Something more needs to be done. Can opening an account online be this easy? A simple call to company could have kept this from happening. The way ATT is handling this is bad business. I guarantee this. I bet I will get a past due notice on both accounts for nonpayment.