HELP! Continued billing despite lack of consent

[toelf]

I purchased a SIM for my iPad during a two week visit to US earlier this year at an AT&T store in NY.

I have done this before and the account expires after 30 days and that is that.

This time I am billed a renewal charge every month without having consented to this.

The problem is there does not seem to be any way I can access the acount and ge any information about it either.

AT&T says it does not recognize my email either.

How can I:

1) stop the monthly charges?

2) access my account?

Could it be that the stire staff has fraundently added a different name and number to the account and I am in fact paying for someone elses wireless usage? I have now been excess charged for five months. Can I use my ICCID to stop this?

[toelf]

Now I have figured it out but I am confused.

Why am I being billed $25 every month by AT&T Customer Care?

I don't even have an AT&T account.

[toelf]

The billing comes from AT&T Data and is exactly $25 every month.

[JFizDaWiz]

You are set for automatic billing

[toelf]

I never signed up for automatic billing. The SIM I purchased I paid for with AMEX and these "automatic billings" are being charged to my VISA. I need an email address to someone who can do something to find out what is going on.

[jamileh]

When you initiated the service, it was as an auto-renewal. I'm sorry this was not made clear when you started the service. 

Will you please send me a private message with your name and email address? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[toelf]

Name: Tord {Personal content removed for your safety}

Email: {Personal content removed for your safety}

Still confused how the billing is charging my VISA? I signed up with my AMEX. The VISA card was never involved

/Tord

[youngjm ACE - Professor]

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toelf wrote:

Name: Tord {Personal content removed for your safety}

Email: {Personal content removed for your safety}

Still confused how the billing is charging my VISA? I signed up with my AMEX. The VISA card was never involved

/Tord

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Is the Visa linked to your iTunes account?  I don't think that is it but you never know.  I would dispute the charge with the credit card company.   it will get the issue looked into especially if you did not sign up with the Visa.

[jamileh]

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toelf wrote:

Name: Tord {Personal content removed for your safety}

Email: {Personal content removed for your safety}

Still confused how the billing is charging my VISA? I signed up with my AMEX. The VISA card was never involved

/Tord

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I sent you a private message. You can view your private messages by clicking on the little blue envelope in the upper right hand corner of this page.