How to remove the mobile purchase and download charges?

[mahao0119]

I don't know how I got these charges but whatever, I want to remove them, how can I remove them? Thanks so much!

[wingrider01 ACE - Geek]

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mahao0119 wrote:
I don't know how I got these charges but whatever, I want to remove them, how can I remove them? Thanks so much!

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cal into customer service and explain the situation to them, the majority of the time they will remove them depending on the charge. While on the line ask them to place a purchase block on your phone, it is no charge

[mahao0119]

Thanks a lot, but how to call the customer service?

[imstef]

611 from your cell phone or 8003310500 from a landline.

[JFizDaWiz]

Www.att.com/DB will do it also

[mar_teeny]

I have one of these on my bill too that I absolutely did not authorize. The AT&T help says to log in to: http://www.att.com/DB as you mention and you can dispute there but I did so, went to the charge in quesiton and there is no option to dispute, remove, etc. What the heck?? How can we do this without wasting an afternoon on the phone??

[jamileh]

I'm sorry you're not seeing the option to dispute the charge. If you will please send me a private message with your name, account number, phone number and the best time to contact you; I will have a member of our team give you a call to help get this straightened out. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[mar_teeny]

I finally found a link to chat with someone online. I don't have an opportunity today to get on the phone to speak to someone so hopefully this person can help me. Thanks though

[jamileh]

Thanks for the update, just let us know if you still need help!