07-06-2012 08:43:59 PM - last edited on 07-06-2012 09:00:48 PM by Phil-101
Last month I went into the Liberty, Mo store to try to straighten out my bill for the 5 th month in a row. I was assisted by a guy name Mike that seamed to act if he knew what he was talking about in getting my Screwed up bill straighten out. After 3.5 hours of standing in the store as he typed on his computer an making a few calls, he assured me that All was worked out and my bill was in order now. I left feeling some what confident that all was good. An if I had anymore issues, to come see him. Well today, I go back to the store to see Mike because my bill was over $ 100.00 normal again this month. I arrive at the store to see him, as he is walking out the door telling me he was unable to help me an I needed someone else to handle my problem. I asked for a store manager to help me. The store manager came from back room knowing how upset I am. Comes up to me an tells me that he would not be able to help me, he tells me he is not knowadable enough to assist me with my problem. Now my blood is boiling even hotter. I was directed to someone else in the store. Again , after standing int the store for 1.5 hours this young lady types on her computer, makes a couple phone calls, she tell me that she is unable to help because my bill wasn't able to be pulled up on her computer. At this time, the guy that helped me last month, Mike, walks in pretending as if I don't even exist . Because he see's how upset I I'm , he wanted No part of this mess. My problem was still not fixed on my bill. I was with T-Mobile fo 10 years before I switched to ATT Sucks , an never had any type of problems as I have had with this company that I have only been with for nearly a year. I am so sick an tired of having to Try to deal with these ignorant people. I do beleive they will only have me as a costumer for the term of my contract. I will be taking my bussiness elsewhere . ATT, you all need to get your [word filter avoidance] together!
07-10-2012 08:55:08 AM
I'm sorry you've had issues with your billing and that you had a poor experience in the store.
If you still need assistance with your bill, please send me a private message with your name, account number, phone number and the best time to contact you. If you'd like, please include the location of the retail store you dealt with so I can make sure they receive your feedback.
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07-15-2012 01:27:28 AM
ATT has the worst billing system and the worst support. I had DSL and Wireless combined account with att and i had to disconnect the DSL when i moved to Oregon, since then my billing is screwed. They say we bill you in advance, but how many times. I was made to pay $380 for one month normally its 170. when i called they said i should get a credit but i did not. Instead i got charged twice for same month for wireless. I went in to the ATT store in hillsboro and the staff is really ignorant and rude. They could not pull up my bill and so they cant help, i pulled it for them and also showed my bank statements but they said DSL should correct it. When i call the DSL number they say they cannot pull up my wireless and wireless people say they cannot pull up DSL and no one can help but charge me extra.
The Store Manager was so rude he handed my bill that i got and my band statemnt and practically asked me to leave because i was losing my patience. When he was talking he used words like generally, sometimes, may be you get credited in 2nd billing cycle. Store Manager should be one person who knows stuff and not say may be. He said ATT DSL and ATT Wireless are 2 very different companies and its like me asking them to fix a comcast bill. How ignorant!!
I am waiting for my contract to be up and I am done with the company
07-15-2012 05:15:41 AM
I'm sorry for everyone's billing issues. In over 8 years I have never had a billing issue. My bills have ranged from $350 to $5000 (international roaming and data) and I have only contested charges a couple of times when I went to a retail store and upgraded a phone and he added some features I didn't want (roadside assistance) and I called customer service with no issue.
Sometimes I don't understand their pro-rating or pro-rated charges but a lot of companies do that. I have been on both sides of the phone/counter/computer both as a consumer and then later as a wireless retail store manager. As retail agents or managers, it is often very difficult to get credits and bills corrected from the store and it does take time. I always asked for patience because sometimes I would have to escalate your particular issue to a district or regional manager and they always backed me for support. Those credits on your bill take 2-3 business days to process. I found that I always went the extra mile for those who were nice to me rather than those that yelled and threatened to burn the store and my car down. Just my $0.02 from both sides of the counter