wingrider01 wrote:
Madshel19 wrote:
After being a wireless customer with AT&T for 7 years, I am done. When my contract ends in December I will be moving to a competitor.....probably Verizon. I have never seen a company so unwilling to work with their customers. I guess that is how it goes when you are the big dog on the street. You can screw your customers and there's nothing they can do about it. I have paid thousands of dollars to this company only to have my phone cut off for being ten days late. I have paid insurance for a year on a phone only to have to pay 10 times what I initially paid for the phone when I first bought it. I then was told that my contract renewal began not from the time when I upgrade, but it adds on two years after the previous contract ends. (i.e...my contract ended up being 30 months...not 24). And as fragile as phones are today, one must wrap it in kevlar to get it to last 30 months. I have suffered through dropped calls, crummy coverage, poor customer service and harassing texts and emails. Don't be late 10 days...you're phone will get cut off and they'll hit you up for $40 to cut it back on. I have never seen a company that strict with their late fee policy. Late or not...10 days is ridiculous.
So, I'm done. I closed my account with Bank of America last month because they treated me like crap and started charging ridiculous fees....so I'll do the same with AT&T. So long. You're welcome for my business over the years.
the only incorrect statement is when the contract restarts, it starts from when you get the phone. Insuranc is NOT att, that is a 3rd party company, in fact the exact same 3rd party company that both sprint AND verizon use - so moving from att will not change that. Check with your home owners / renters insurance polciy the majority of the best companies offer a rider for electronic devices
As far as cutoffs and late fees, don;t expect verizon or sprint to be any different, they are a business, if you are late they will cut your service, to reinstate you will be charges a reconnect fee.,
"Note If service is disconnected for non-payment, service is restored once full payment, including any delinquent charges, has been received and verified. "
the grass is not alway's greeneer and verizon support is a lot more strict and unyielding then ATT's
Wingrider01...please take note that you linked the Verizon RESIDENTIAL Policy instead of the Wireless one. Just thought I'd let ya know. 
Peeps!!
Dcookie wrote:
wingrider01 wrote:
Madshel19 wrote:
After being a wireless customer with AT&T for 7 years, I am done. When my contract ends in December I will be moving to a competitor.....probably Verizon. I have never seen a company so unwilling to work with their customers. I guess that is how it goes when you are the big dog on the street. You can screw your customers and there's nothing they can do about it. I have paid thousands of dollars to this company only to have my phone cut off for being ten days late. I have paid insurance for a year on a phone only to have to pay 10 times what I initially paid for the phone when I first bought it. I then was told that my contract renewal began not from the time when I upgrade, but it adds on two years after the previous contract ends. (i.e...my contract ended up being 30 months...not 24). And as fragile as phones are today, one must wrap it in kevlar to get it to last 30 months. I have suffered through dropped calls, crummy coverage, poor customer service and harassing texts and emails. Don't be late 10 days...you're phone will get cut off and they'll hit you up for $40 to cut it back on. I have never seen a company that strict with their late fee policy. Late or not...10 days is ridiculous.
So, I'm done. I closed my account with Bank of America last month because they treated me like crap and started charging ridiculous fees....so I'll do the same with AT&T. So long. You're welcome for my business over the years.
the only incorrect statement is when the contract restarts, it starts from when you get the phone. Insuranc is NOT att, that is a 3rd party company, in fact the exact same 3rd party company that both sprint AND verizon use - so moving from att will not change that. Check with your home owners / renters insurance polciy the majority of the best companies offer a rider for electronic devices
As far as cutoffs and late fees, don;t expect verizon or sprint to be any different, they are a business, if you are late they will cut your service, to reinstate you will be charges a reconnect fee.,
"Note If service is disconnected for non-payment, service is restored once full payment, including any delinquent charges, has been received and verified. "
the grass is not alway's greeneer and verizon support is a lot more strict and unyielding then ATT's
Wingrider01...please take note that you linked the Verizon RESIDENTIAL Policy instead of the Wireless one. Just thought I'd let ya know.
that explains why the pricing was so low and it did not verify that the service reconnect fee is per line and not account. Sorry about that, need to have my second port of coffee before I respond
bottom line is all carriers chrge a reconnect fee if the service was disconnected due to non-payment of the bill.
wingrider01 wrote:
Dcookie wrote:
wingrider01 wrote:
Madshel19 wrote:
After being a wireless customer with AT&T for 7 years, I am done. When my contract ends in December I will be moving to a competitor.....probably Verizon. I have never seen a company so unwilling to work with their customers. I guess that is how it goes when you are the big dog on the street. You can screw your customers and there's nothing they can do about it. I have paid thousands of dollars to this company only to have my phone cut off for being ten days late. I have paid insurance for a year on a phone only to have to pay 10 times what I initially paid for the phone when I first bought it. I then was told that my contract renewal began not from the time when I upgrade, but it adds on two years after the previous contract ends. (i.e...my contract ended up being 30 months...not 24). And as fragile as phones are today, one must wrap it in kevlar to get it to last 30 months. I have suffered through dropped calls, crummy coverage, poor customer service and harassing texts and emails. Don't be late 10 days...you're phone will get cut off and they'll hit you up for $40 to cut it back on. I have never seen a company that strict with their late fee policy. Late or not...10 days is ridiculous.
So, I'm done. I closed my account with Bank of America last month because they treated me like crap and started charging ridiculous fees....so I'll do the same with AT&T. So long. You're welcome for my business over the years.
the only incorrect statement is when the contract restarts, it starts from when you get the phone. Insuranc is NOT att, that is a 3rd party company, in fact the exact same 3rd party company that both sprint AND verizon use - so moving from att will not change that. Check with your home owners / renters insurance polciy the majority of the best companies offer a rider for electronic devices
As far as cutoffs and late fees, don;t expect verizon or sprint to be any different, they are a business, if you are late they will cut your service, to reinstate you will be charges a reconnect fee.,
"Note If service is disconnected for non-payment, service is restored once full payment, including any delinquent charges, has been received and verified. "
the grass is not alway's greeneer and verizon support is a lot more strict and unyielding then ATT's
Wingrider01...please take note that you linked the Verizon RESIDENTIAL Policy instead of the Wireless one. Just thought I'd let ya know.
that explains why the pricing was so low and it did not verify that the service reconnect fee is per line and not account. Sorry about that, need to have my second port of coffee before I respond
bottom line is all carriers chrge a reconnect fee if the service was disconnected due to non-payment of the bill.
Not a problem...I'm on my 3rd cup now. 
Dcookie wrote:
Not a problem...I'm on my 3rd cup now.
Just started the 4th pot, so things are lookjng up now.
Posted from Google Nexus S
