I'm filing a complaint against AT&T (keep it relevant) [ Edited ]

[RealProblems]

In march, I made a payment with my debit card over the phone for my mother. It was last minute, but it was made. Typically, payments made over the phone go through the same day. The payment was made on 3/26, but it wasn't taken out of my account until 3/27. AT&T cuts off our service, and they claim that the $300 payment was never made, and yet my $300 is gone from my account. My mother paid on the 27th so that we could have the service cut back on.

 After speaking to multiple representatives on different occasions where they claimed that no such $300 payment was made, being given the run around, faxing a number of different documents, then being told that the documents were supposed to come from Chase not us, we decided that the best route would be to file a claim against AT&T with Chase (my bank). Chase credited $300 to my account at the beginning of the investigation. Today, however, I looked at my account and saw that there was a reverse 300 credit. I called the Chase claims department to find out why, and they informed me that they lost the claim, and that AT&T had proved that it was a valid charge.

Why is it, though, that when I called AT&T today, they informed me that they still had received no such payment? How is it that a payment they claim to have never received was proved valid to Chase? What dishonesty. We will be filing an official complaint to Headquarters and the Wireless Division and[Per Guidelines:  Keep it Relevant and Appropriate]. Has anyone else been screwed over this way?

[ujmnz]

That is very odd. As a former employee, the only time i saw something like that is when a customer did make a payment, but to the incorrect account through the automated system (they had called from a friends phone). So att told the bank it was a valid charge. Usually these are resolved once att receives the documents through fax or email though. Good luck to you.