National Access Discount

[firestud5_1]

I recently upgraded my wife's iPhone and my son's iPhone. I recieved my bill this month and found that my national access discount for $7.50 was not on my son's iPhone. I called CC and they stated that it will not apply the discount unless you have the new $50 data plan. I then talked to a supervisor which stated the same thing and credited my account $60. I have 4 lines on my account and this is the one that does not have the discount on it. First of all, I have been with AT&T for a long time. When I started my service, the discount was in place, and now AT&T changed it without any notification. I spend about $600 a month on my AT&T services between wireless, DSL at work, and ATT Uverse. It is absolutely ridicules that AT&T says I can't get that discount because my son's line has the $30 data plan and not the $50 data plan. $600 a month is not enough money for you AT&T? Very GREEDY on your part ATT. It is the principle with me now. I really hope a community rep or moderator reads this. If AT&T does not put my discount on my account, I will be getting rid of ALL my AT&T services.

[drumn_bass]

The discount is on your account but it not all plans and features qualify to be discounted. It's not that AT&T "removed" the discount from your son's line, it's there, but the data plan on his line doesn't qualify for it. About your last sentence... Unfortunately it doesn't work like that.

[ranron]

I don't have any discounts on my $30 data lines. In fact I recall when I signed up, AT&T specifically told me they do not discount data. I've been quite surprised recently to find they did discount my $50 data line.

That said, I don't fully support what they do, but nonetheless they did tell me this before, and the fact that they're now discounting the $50 plan is an improvement. It doesn't make them "greedy."

Also threatening to cancel all your services, especially doing on a forum, gets your nowhere.

[firestud5_1]

I have had AT&T for 5 years. All that time I have had 2 to 3 lines on my account. I have always had the national access discount on all of my lines. When I recently added a 4th line, that is when I found out that I had to have a 50 data plan for the discount. This was changed and I was not notified.