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Visitor

Posts: 2

Registered: ‎06-02-2012

New Billing Cycle but data plan has not renewed

‎06-02-2012 03:59:49 AM

My billing cycle starts the on 2nd of each month. Our family's minutes renewed as expected, but my data for my iPhone hasn't. I was on a 2GB plan up until a couple of weeks ago when decided to upgrade to the 3GB plan. I had scheduled for it to begin on the 2nd of the month (didn't want to change my current billing cycle), but it hasn't started yet. Do minutes and data renew separately at the start of the billing cycle? Thanks.

ACE - Professor

Posts: 8,094

Topics: 123

Kudos: 194

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: New Billing Cycle but data plan has not renewed

‎06-02-2012 05:44:15 AM

They renew at the same time. It may be that their system sees the change but cannot properly report it in the first month of the change. I know I get that in the month of any plan change. You can always call ATT and ask them to confirm that change for you.

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Employee

Posts: 2,376

Registered: ‎10-27-2010

My Device: Samsung Galaxy S II Skyrocket

Re: New Billing Cycle but data plan has not renewed

‎06-02-2012 07:47:14 AM

Data usage can be delayed up to 48 hours. That's probably the culprit

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ACE - Professor

Posts: 8,094

Topics: 123

Kudos: 194

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: New Billing Cycle but data plan has not renewed

‎06-02-2012 07:54:29 AM

Another poster today reported that there was some glitch and data was not reset with the new billing cycle. Call ATT and have them check into it. This may or may not be your issue too....

Award for Community Excellence (A.C.E.) achiever for 2012*

Visitor

Posts: 2

Registered: ‎06-02-2012

Re: New Billing Cycle but data plan has not renewed

‎06-02-2012 11:00:53 AM

Thanks everyone I'll give them a call.

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