Online Account set up for payment

[Becca1973]

Signed in to pay my bill and what did my wondering eyes find.....nothing.......none of my history of payment, no account information to make a payment.........so I call customer support......who tells me they wiped it out for MY security and what will happen if I don't suddenly enroll in auto pay BEFORE TOMORROW?  Why, I'll be charged a late fee.  A LATE FEE?  Been an upstanding customer for 15 years, spent thousands of dollars with your company and that is the "thank you" I get.  I get much better signal from Verizon, my business carrier, so what exactly is the "perk" to remaining loyal to AT&T for my FIVE personal lines?   HMMMMMMM 

[birmanmom]

I too tried to make an online pmt. and it said I was required to give a NEW bank acct. info. or NEW credit card info.

I've been paying online for years.  I don't have a NEW acct.  The operative word here is "NEW"

It is requiring a "new" acct.  I don't have a new account...just the same old one that they've been getting paid by for years!!!!

I tried e-mailing them, but got no answer except they had wiped out all of my information.  Why should I be penalized for that?  Do they really expect me to go to a different bank and open a "NEW" account just for them?????

If it didn't specifically specify a "NEW" one, I could go ahead and go through the trouble of listing my old acct. again.

However, it does specifically say "NEW."

I am so disgusted.  I think I'll go back to mailing my pmt. and go back to paper billing.  I wonder if that would require me

obtaining a NEW account.

[aristizzle]

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birmanmom wrote:

I too tried to make an online pmt. and it said I was required to give a NEW bank acct. info. or NEW credit card info.

I've been paying online for years.  I don't have a NEW acct.  The operative word here is "NEW"

It is requiring a "new" acct.  I don't have a new account...just the same old one that they've been getting paid by for years!!!!

I tried e-mailing them, but got no answer except they had wiped out all of my information.  Why should I be penalized for that?  Do they really expect me to go to a different bank and open a "NEW" account just for them?????

If it didn't specifically specify a "NEW" one, I could go ahead and go through the trouble of listing my old acct. again.

However, it does specifically say "NEW."

I am so disgusted.  I think I'll go back to mailing my pmt. and go back to paper billing.  I wonder if that would require me

obtaining a NEW account.

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I think your misunderstanding what it's asking. It's not asking you to use a brand new account, it's asking you for a new payment method. Example, you have a debit card on file, and you want to use a different debit card. You select "new credit/debit card" and it has you enter in the new payment method you want to use. In this case, since AT&T is updating the online website they wiped out any saved payment methods, so all you have to do is go back and select either "new credit/debit card" or "new bank draft" and re enter in the info from your exisiting card or bank acct. It's not asking you to go out and get a new bank account or a new credit/debit card.