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Visitor

Posts: 1

Registered: ‎03-22-2012

RingTones/AnswerTones/Games Charge

‎03-22-2012 02:11:21 PM

Hello all,

I am currently using Samsung Eternity with the GoPhone prepaid plan, but with no data package. However, sometimes I am charged $9.99 for RingTones/AnswerTones/Gamesin account history, it happens around once a month, and I am highly positive that I didn't order any RingTones/AnswerTones/Games at all... I really want to shut it down, who want to pay for something they don't use? But I have no clue how to. The GoPhone automatic support center is particularly useless for this type of problem.

Any help will be appreciated!

Thanks!

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: RingTones/AnswerTones/Games Charge

‎03-22-2012 03:20:13 PM

Please see my post here about 3rd party subscription charges. http://forums.att.com/t5/Wireless-Billing/3rd-Party-Subscriptions-amp-Purchase-Blocker/td-p/3095123

If that doesn't help, please send me a private message with your name, phone number and the best time to contact you so we can give you a call.

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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