06-27-2012 08:47:38 AM - edited 06-27-2012 08:50:39 AM
I am leaving the country on Saturday, so I need to cancel my service.
My billing cycle ended 27th of every month, so I tried to cancel my AT&T service before a new billing cycle started. I called AT&T customer service on the 25th to cancel my service. I thought it went pretty well, since the lady told me that the line was cancelled and I would not be billed for the new cycle.
When I logged onto my AT&T acc today, I realized that my phone was not cancelled. Apparently when your phone's cancelled you cannot log onto the website. So I called AT&T again. This time another lady told me that the line was not cancelled. Instead, it was listed "upgraded"! She finally helped me cancelled my phone, but I am already on the first day of a new billing cycle.
So will I be billed for the new cycle?
PS: AT&T REALLY needs to improve their customer service. Cancelling a service should not be a difficult task.
06-27-2012 04:18:25 PM
thurein_htet wrote:
I am leaving the country on Saturday, so I need to cancel my service.
My billing cycle ended 27th of every month, so I tried to cancel my AT&T service before a new billing cycle started. I called AT&T customer service on the 25th to cancel my service. I thought it went pretty well, since the lady told me that the line was cancelled and I would not be billed for the new cycle.
When I logged onto my AT&T acc today, I realized that my phone was not cancelled. Apparently when your phone's cancelled you cannot log onto the website. So I called AT&T again. This time another lady told me that the line was not cancelled. Instead, it was listed "upgraded"! She finally helped me cancelled my phone, but I am already on the first day of a new billing cycle.
So will I be billed for the new cycle?
PS: AT&T REALLY needs to improve their customer service. Cancelling a service should not be a difficult task.
You may need to call back once the bill is generated to have any charges removed. Point them to the first conversation that should have had your line cancelled. If you are still under contract, you would have some ETF. What I have learned is that until the bill generates, it is hard to tell and/or fix. If necessary reach out to Jamileh here who is a community manger and can have some of her folks help you out if necessary. Jamileh
06-27-2012 05:53:48 PM
Thank you so much!
