11-06-2007 07:30:49 PM
I've been waiting for almost a year for 2 cell phone rebates to arrive from InPhonic. I purchsed the cell phone online at LowCostCells with a 2 year contract with Cingular / AT&T. All the rebate forms were all filled out properly, sent in on time, everything was APPROVED. Here's the message I've been getting from the InPhonic rebate center (http://cellphonerebates.com/) for the past 6 months:
"Claim approved. Payment pending, please allow 4-5 weeks for payment processing."
Every time I inquire about what's going on, they assure me that they are going to get those checks to me soon. Does anyone know how to contact AT&T to complain about this company and try and get these rebates? I don't plan to stay with AT&T after the contract is up in another year unless this matter is resolved.
11-06-2007 09:35:18 PM
11-07-2007 08:00:01 AM
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11-08-2007 06:25:28 PM
Continental Promotion Group
INTELENET Wireless Customer Service
MSN Mobile Customer Service
WorldPerks Wireless Service
11-08-2007 06:53:33 PM
Unfortunately, InPhonic is one of many 3rd-party resellers that sets their own terms & conditions well beyond what any carrier does. I'm not sure what kind of success you're going to have with getting AT&T to resolve a 3rd party rebate that they have nothing to do with, your best bet is to:
- Contact InPhonic if you don't receive the rebte within the time that they specified.
- File a report (attorney general, ftc, bbb, etc....) against InPhonic for not honoring their rebate.
11-09-2007 05:06:47 AM
InPhonic, which sells wireless products and services, sought bankruptcy protection after it agreed to be bought by a private-equity firm.