Is the Quote feature broken?

BadBadLeroyBrown · ‎07-12-2011

Whenever I try to respond and use the "Quote" feature, I get the following message: An Unexpected Error has occurred. Sorry, your request failed. A notification has been sent to the development team for investigation. Exception ID: 1E8449E4 I can respond but not quote....very odd.

Wild Banchi · ‎12-11-2009

BadBadLeroyBrown wrote:
Whenever I try to respond and use the "Quote" feature, I get the following message: An Unexpected Error has occurred. Sorry, your request failed. A notification has been sent to the development team for investigation. Exception ID: 1E8449E4 I can respond but not quote....very odd.

I was successfully able to quote with the last post I typed, along with this one, now. I am using an iPhone 3GS in the Full version, obviously.

What web browser are you using? I assume you're using a Mac?

Remember that Wild Banchi... 1993-2010

Wild Banchi · ‎12-11-2009

I thought I would come back and clarify with you that I did have the quote issue you were describing a little earlier. I got the same error message you reported when I was trying to quote while responding to a private message. Sorry that the picture is tilted sideways... I rotated it on my Samsung Android phone but it didn't seem to save.

Remember that Wild Banchi... 1993-2010

ShaunMN · ‎03-03-2011

BadBadLeroyBrown wrote:
Whenever I try to respond and use the "Quote" feature, I get the following message: An Unexpected Error has occurred. Sorry, your request failed. A notification has been sent to the development team for investigation. Exception ID: 1E8449E4 I can respond but not quote....very odd.

Working fine for me. I'm on Chrome btw.

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BadBadLeroyBrown · ‎07-12-2011

Safari 5 on Mac OS 10.7, and it's working now. No idea!

Wild Banchi wrote:
BadBadLeroyBrown wrote:
Whenever I try to respond and use the "Quote" feature, I get the following message: An Unexpected Error has occurred. Sorry, your request failed. A notification has been sent to the development team for investigation. Exception ID: 1E8449E4 I can respond but not quote....very odd.
I was successfully able to quote with the last post I typed, along with this one, now. I am using an iPhone 3GS in the Full version, obviously.

What web browser are you using? I assume you're using a Mac?

Wild Banchi · ‎12-11-2009

Hmm...that's odd. I'm not sure what could have caused the error, although I do get notices that an "unexpected error has occured" every once in a while.

Remember that Wild Banchi... 1993-2010

jamileh · ‎06-20-2011

I got that error a couple weeks ago and submitted a ticket for it. They weren't able to reproduce the issue though, so the ticket was closed.

I haven't seen it again myself, but it sounds like there's something up.

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Wild Banchi · ‎12-11-2009

I tried to quote again to a post this time and got the same exact error message using my Captivate instead of my iPhone this time.

Remember that Wild Banchi... 1993-2010

jamileh · ‎06-20-2011

Does this only happen on the mobile version of the site?

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Wild Banchi · ‎12-11-2009

No. Only the Full version. The option to quote is not available on the Mobile version.

Remember that Wild Banchi... 1993-2010

jamileh · ‎06-20-2011

Let me rephrase - does this ever occur when you're accessing the site from a computer?

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Wild Banchi · ‎12-11-2009

Oh. I never access the Forums from a computer anymore, so I wouldn't know. BadBadLeroyBrown did report that he got this issue when he was replying on a Mac computer, I believe. I'd have to go back to page one of this thread and read the post to be completely sure.

Remember that Wild Banchi... 1993-2010

Phil-101 · ‎11-18-2011

Hello Wild Banchi,

So if I am reading this correctly, the problem only occurs when using the full communtiy version on your Captivate and iPhone - right?

Which mobile browsers are involved?

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Wild Banchi · ‎12-11-2009

That is correct.

The iPhone is using iOS 4.2, I believe. The Captivate is using a version of Google Linux with FroYo 2.2.

Remember that Wild Banchi... 1993-2010

Ann154 · ‎10-27-2010

Wild Banchi wrote:
That is correct.

The iPhone is using iOS 4.2, I believe. The Captivate is using a version of Google Linux with FroYo 2.2.

Does the quote feature work for me? Edit: Yes it does with the stock browser in Android 4.0.2 on a smartphone. Also I have seen that error before. I think it was on my other smartphone running Gingerbread (Android 2.3.4) and using the Dolphin Browser.

Dcookie · ‎01-30-2008

Wild Banchi wrote: That is correct.

The iPhone is using iOS 4.2, I believe. The Captivate is using a version of Google Linux with FroYo 2.2.

Does the quote feature work for me? Edit: Yes it does with the stock browser in Android 4.0.2 on a smartphone. Also I have seen that error before. I think it was on my other smartphone running Gingerbread (Android 2.3.4) and using the Dolphin Browser.

Hmmm...I couldn't find a quote option on my Nexus S so I actually just discovered how to highlight and copy/ paste.

Hangin' with my Peeps!!