Windows Mobile 6 Discussion

Sentry · ‎05-03-2006

For a variety of reasons but mainly to allow me an easier method to moderate them, we've decided to open one thread for all Windows Mobile 6 discussion about the previously talked about update which would allow the current operating systems on the AT&T/HTC 8525, the Samsung BlackJack, and the Palm Treo 750 to be upgraded.

The individual manufacturer forums deal specifically with existing devices and their existing operating systems; they are for troubleshooting and user-to-user assistance on those platforms. Discussion in the previous Windows Mobile 6 threads have centered around a more customer service nature, thereby removing them from proposed place in those forums. They have been brought here, to the Members Forum, which they will remain as one single thread for the duration of its existence.

AT&T has not yet announced formal dates for any of the WM6 upgrades to these existing devices. I can say that the efforts to bring WM6 to these devices have not been abandoned and are still underway. I have been offered no additional information and AT&T will likely not offer any information until they are ready and able to do so. We appreciate your patience, but unfortunately there is no additional information available at this time. When information becomes available, it will be announced here.

Since the previous threads have at times become heated and derogatory, we're offering a warning directly from the Guidelines about required conduct on this thread, so I ask that everyone read and follow these rules carefully and if you have questions, please ask them.

- Keep it relevant - Stay on topic. If you want to discuss the WM6 software, speculate about its uses and functions and even the release date, feel free to do so. Feel free to vent if you feel the need to. Just don't steer this conversation away from such topics.
- Keep it courteous - Name calling, derisive comments and insults will not be tolerated. Please treat others, whether forum members or moderators, with respect and courtesy. Do not attempt to avoid the word filter. Trying to create workaround words to use profanity or a vulgar word will not be allowed.
- Keep it spam-free - This doesn't just mean that you can't post third-party products in hopes of churning up sales, but it also means that you can't post personal information, whether your's or other individual's. When talking about a representative for AT&T, use their first name and last name initial only. Posting images from conversations with representatives, posting emails to/from executives/executive representatives or addresses to internal sites is forbidden. This also goes for private messages. The existence of this board is know to our management and executives and it is reviewed and the moderators have no control over information divulged during those conversations, so we can't physically address them.
- Keep it legal - We don't allow anyone to post unofficial software links to the pirated WM6 ROM or even give directions or hints to do so. Doing so will remove your posting permissions permanently, so please refrain from such actions.

Once again, just to ensure that this is clear. If you feel like discussing items in a manner which doesn't subscribe to our Guidelines, please feel free to take the discussion elsewhere or otherwise expect to having your permissions removed. We don't want to remove posting permissions, but we will if the Guidelines are violated.

Thank you for your cooperation.

10/31 UPDATE - The WM6 software is now available for the 8525. Please visit this link!

Message Edited by Sentry on 10-31-2007 08:58:20 AM

sammyboy405 · ‎10-23-2007

Yea!! the Thread is back.

Will WM6 have PTT for BlackJack?? or is that a nasty rumor i heard?

dbloecher · ‎10-09-2007

Hey Sentry, thanks for the new thread!!!

One thing though, you keep saying AT&T is going to be releasing news "soon" about the upgrade. Can you please give us an idea of what is considered "soon"? Releasing news "soon" about something that is supposed to be "coming soon" is kind of vague. I tried to PM you, but it's not working. Thanks

Message Edited by dbloecher on 10-26-2007 11:28:10 AM

Sentry · ‎05-03-2006

dbloecher wrote:

One thing though, you keep saying AT&T is going to be releasing news "soon" about the upgrade. Can you please give us an idea of what is considered "soon"? Releasing news "soon" about something that is supposed to be "coming soon" is kind of vague. I tried to PM you, but it's not working. Thanks

Unfortunately no. I offer information as I receive it. 'Soon' is as specific as I can be and I can not set any physical dates at this time. I will do my best to keep you updated.

dbloecher · ‎10-09-2007

Okay, thanks.

MyDogSpike · ‎10-11-2007

Hmm...this should be interesting being in here with BJ and Treo people. I read some of the old BJ WM6 forum and it looked like ya'll were having the same problems we had in the 8525 forum.

jp1112 · ‎10-26-2007

After filing a complaint with the BBB and emailing the CEO, I received a call from a case manager. The case manager told me the expected date for the release is Oct 30th

mzwaterski · ‎08-03-2007

jp1112 wrote:
After filing a complaint with the BBB and emailing the CEO, I received a call from a case manager. The case manager told me the expected date for the release is Oct 30th

How do we know that we can trust you?

Guinea69 · ‎06-13-2007

jp1112 wrote:
After filing a complaint with the BBB and emailing the CEO, I received a call from a case manager. The case manager told me the expected date for the release is Oct 30th

Wow. I'm surprised the BBB would even handle such a case. It's a far cry from their usual stuff.. all things considered. If i'm not much mistaken, the quoted time has been soon and by the end of the year, aside from various unofficial dates.

archermoo · ‎11-29-2006

Guinea69 wrote:

jp1112 wrote:
After filing a complaint with the BBB and emailing the CEO, I received a call from a case manager. The case manager told me the expected date for the release is Oct 30th

Wow. I'm surprised the BBB would even handle such a case. It's a far cry from their usual stuff.. all things considered. If i'm not much mistaken, the quoted time has been soon and by the end of the year, aside from various unofficial dates.

I believe that jp1112 is talking about the update for the 8525, which AT&T at least used to claim on their web page an upgrade availability date of "Q3 2007". Since Q3 ended at the end of last month, a claim could certainly be made that they haven't lived up to their end of the bargain. Particularly if someone purchased an 8525 based off of that information.

fourbeer · ‎04-12-2005

I purchased the 8525 based on that information. I would have been upset if they abandoned the WM6 upgrade. However, as the moderator said, it is coming. I appreciate even that little morsel of information.

Guinea69 · ‎06-13-2007

archermoo wrote:

Guinea69 wrote:

jp1112 wrote:
After filing a complaint with the BBB and emailing the CEO, I received a call from a case manager. The case manager told me the expected date for the release is Oct 30th

Wow. I'm surprised the BBB would even handle such a case. It's a far cry from their usual stuff.. all things considered. If i'm not much mistaken, the quoted time has been soon and by the end of the year, aside from various unofficial dates.

I believe that jp1112 is talking about the update for the 8525, which AT&T at least used to claim on their web page an upgrade availability date of "Q3 2007". Since Q3 ended at the end of last month, a claim could certainly be made that they haven't lived up to their end of the bargain. Particularly if someone purchased an 8525 based off of that information.

Q3 is really a relative term. I'm not 100% sure about the fiscal year AT&T runs, but I don't believe it's a normal Calendar year. I mean, if their fiscal year begins on, say, March 1.. than Q3 would be just beginning. But, regardless, I understand what you mean.

Ream27 · ‎04-23-2007

"Feel Free to Vent"........ Well I don't think I can vent anymore. You know whats funny, I could care less about this **6. To tell you the truth I know very little or nothing about it. But I do have an 8525 and when I bought it, I was told that an update will be soon & it will be great. So I was like thats cool and so forth. It's not like it's the end of the world if it doesn't come but when your told that this phone is "everything you need in a cell phone" and was told "look out for updates" and when you don't see or hear anything & you've had the phone for a year and in the box it says 3rd Qtr of 2007 & still nothing....... and THEN when you try to ask a question OR try to talk about it, it's like "Youv'e Committed A Crime". Im not trying to vent but I know Im not the only one feeling like this espically since you did use your hard earn money, pay HIGH monthly bills, stay true & honest to your service provider and are not being treated fair. Okay, I did vent a little BUT it was clean, a little harsh, but it is the truth and you know what they say..... "The truth Hurts".

Parsonsbri · ‎02-10-2003

Last week I sent an email to the AT&T CEO voicing my displeasure and relaying some of the information or lack thereof posted in the previous WM6 thread.

Much to my suprise, I received a phone call from a representative of that office by the name of "BW" (see sentry, I can follow rules!).

Great give and take. I expressed my point that the prior thread would not have grown to a ridiculous 100+ pages had AT&T so much as threw us a kernel of official information. Any tidbit could have calmed everyone down. He was empathetic, but there is a limit to the information he could provide due to the current state of the update. While not able to give me specifics as to why the update has continually been pushed back, he was "authorized" (his words) to relay the following :

The current projected date for WM6 release was to be 10/26 (today) and was pushed back to 10/30 for both the Treo 750 and BJ. He stated that currently the 10/30 date looks good for the Treo 750, but the BJ date was "projected" to be pushed back "3 or 4" days. These dates are not written in stone and could obviously change a events progress.

The other thing I liked about the call was that he aknowledged AT&T could have done a better job of customer communication on this issue and was going see what he could do about getting policy change in the future so that at least they would communicate something.

I will say this. At least he listened and seemed understanding of our frustration. If you are going to beat up AT&T based on the way this was handled, you have to give them some credit for finally comprehending the magnitude of the issue and committing to do a better job of communicating. We will see, I hope it works.

Now, all this being said, I feel confident that it will be coming soon. If you now anything about the IT world, you know that as the delays get shorter in between projected dates, the release gets closer and closer to being final. I am hoping for next Friday or soon after.

Message Edited by Parsonsbri on 10-26-2007 01:01:40 PM

archermoo · ‎11-29-2006

Guinea69 wrote:

Q3 is really a relative term. I'm not 100% sure about the fiscal year AT&T runs, but I don't believe it's a normal Calendar year. I mean, if their fiscal year begins on, say, March 1.. than Q3 would be just beginning. But, regardless, I understand what you mean.

Well, unless it is specified otherwise, the assumption when publicly talking about quarters is that you are talking about calendar quarters, not fiscal quarters. So were this to have been an internal communication that got leaked out I could see your point. But it was information posted in the description of one of their products. Without them specifying what they meant by Q3 it defaults to refering to the third quarter of the calendar year. Which ended at the end of last month.

That being said, software releases often slip. I'm guessing that within a week the WM6 upgrade for the 8525 will be available. Though I'll certainly admit I could be wrong.

Guinea69 · ‎06-13-2007

Parsonsbri wrote:
Last week I sent an email to the AT&T CEO voicing my displeasure and relaying some of the information or lack thereof posted in the previous WM6 thread.

Much to my suprise, I received a phone call from a representative of that office by the name of "BW" (see sentry, I can follow rules!).
Great give and take. I expressed my point that the prior thread would not have grown to a ridiculous 100+ pages had AT&T so much as threw us a kernel of official information. Any tidbit could have calmed everyone down. He was empathetic, but there is a limit to the information he could provide due to the current state of the update. While not able to give me specifics as to why the update has continually been pushed back, he was "authorized" (his words) to relay the following :

The current projected date for WM6 release was to be 10/26 (today) and was pushed back to 10/30 for both the Treo 750 and BJ. He stated that currently the 10/30 date looks good for the Treo 750, but the BJ date was "projected" to be pushed back "3 or 4" days.

The other thing I liked about the call was that he aknowledged AT&T could have done a better job of customer communication on this issue and was going see what he could do about getting policy change in the future so that at least they would communicate something.

I will say this. At least he listened and seemed understanding of our frustration. If you are going to beat up AT&T based on the way this was handled, you have to give them some credit for finally comprehending the magnitude of the issue and committing to do a better job of communicating. We will see, I hope it works.

Now, all this being said, I feel confident that it will be coming soon. If you now anything about the IT world, you know that as the delays get shorter in between projected dates, the release gets closer and closer to being final. I am hoping for next Friday or soon after.

Great info Parsonsbri! We're still missing a few key names, but this thread is starting to feel like home. Now all we need is a good debate and I won't miss the other thread so much!

Guinea69 · ‎06-13-2007

archermoo wrote:

Guinea69 wrote:

Q3 is really a relative term. I'm not 100% sure about the fiscal year AT&T runs, but I don't believe it's a normal Calendar year. I mean, if their fiscal year begins on, say, March 1.. than Q3 would be just beginning. But, regardless, I understand what you mean.

Well, unless it is specified otherwise, the assumption when publicly talking about quarters is that you are talking about calendar quarters, not fiscal quarters. So were this to have been an internal communication that got leaked out I could see your point. But it was information posted in the description of one of their products. Without them specifying what they meant by Q3 it defaults to refering to the third quarter of the calendar year. Which ended at the end of last month.

That being said, software releases often slip. I'm guessing that within a week the WM6 upgrade for the 8525 will be available. Though I'll certainly admit I could be wrong.

True, and for that matter, I believe that AT&T's fiscal year runs concurrent with a calendar year. So, yeah.. apparently my dull grey matter isn't working at full capacity.

RyMac69 · ‎11-01-2006

Well since we have to keep it nice and friendly....I recieved a call this afternoon from a gentleman that introduced him self as a gentleman with the same name as the ATT CEO...now as much as I find it hard to believe that he would call personally, I have read some blogs that have said he would.

After I sent an email to him explaining that I have been a 10+year customer with 5 phone lines and that I was ready to call it quits he gave me his version of the situation. Now not to say that others that have posted have been given bad information, but this gentleman told me the plan was to release Mobile 6 for the Treo 750 by the end of 2007. He stated that the goal is November, but by the end of 2007 if nothing else.

So I understand that you moderators must keep some peace and make sure that things remain in control, but isn't it obvious that someone simply needs to tell the customer the truth. I would think that simple comunication would be the key. Freedom of speech is a wonderful thing, but it appears even that is slowly being taken away.

Parsonsbri · ‎02-10-2003

archermoo wrote:

Well, unless it is specified otherwise, the assumption when publicly talking about quarters is that you are talking about calendar quarters, not fiscal quarters. So were this to have been an internal communication that got leaked out I could see your point. But it was information posted in the description of one of their products. Without them specifying what they meant by Q3 it defaults to refering to the third quarter of the calendar year. Which ended at the end of last month.

However, if you have followed AT&T for the past several years, when referring to any dates, they always use fiscal quarter. Which makes my post kind of useless other than to point out the fact that AT&T's fiscal year is aligned with the calendar and ends 12/31.

Drew120 · ‎06-07-2007

Just found the new thread. I did also email the CEO, but I never got a response. Ill check my spam folder, but I dont think he sent me anything. Hopefully we will see it within the next week.

This forum is kinda hidden. Lets spread the word on how to find it.

larrylef · ‎12-17-2006

"The other thing I liked about the call was that he aknowledged AT&T could have done a better job of customer communication on this issue"

I think this is the real issue. And it's simply common sense. Imagine this scenario;

Your girlfriend tells you to come over to her house at 6:30pm on Sept 30. She is cooking you a very special dinner, with all the trimmings, a fantastic dessert, and then you'll be watching football all night.

Well, you get all excited and are really looking forward to the evening.

You arrive at her house and---no one is there! She didn't leave you a note, and didn't call. You keep trying to reach her, but are not able to. Eventually, after many days, you finally get in touch with her, and she tells you she can't and won't talk about it, and says that it may be possible to get together again, but refuses to give you any date.

When you want to discuss how frustrated you are about it, she tells you, in a polite way, to shut up.

How would you feel about this?

Message Edited by larrylef on 10-26-2007 01:22:27 PM

archermoo · ‎11-29-2006

Parsonsbri wrote:

archermoo wrote:

Well, unless it is specified otherwise, the assumption when publicly talking about quarters is that you are talking about calendar quarters, not fiscal quarters. So were this to have been an internal communication that got leaked out I could see your point. But it was information posted in the description of one of their products. Without them specifying what they meant by Q3 it defaults to refering to the third quarter of the calendar year. Which ended at the end of last month.

However, if you have followed AT&T for the past several years, when referring to any dates, they always use fiscal quarter. Which makes my post kind of useless other than to point out the fact that AT&T's fiscal year is aligned with the calendar and ends 12/31.

Well, I have been following AT&T for more than just the past couple of years, but didn't ever notice them specifically stating fiscal quarter in the announcements that I've seen. The one for the release of the WM6 upgrade for the 8525 being a shining example. But nonetheless, if their fiscal year is aligned with the calendar year, the point is somewhat moot. Q3 2007 ended at the end of last month either way. And that was a release date publicly posted by AT&T for the 8525 WM6 upgrade.

lstormy10 · ‎08-07-2007

The biggest problem that people have with AT&T right now is not just that WM6 has not been released as an upgrade for any of the existing devices in a timely fashion, but that they have been so rude and secretive when it comes to communicating with us customers when it comes to this issue. I think all of us can pretty much agree that AT&T has failed in communication with the customer.

BrianfromNO · ‎03-16-2006

The 8125 was MONTHS overdue. If the update comes out by October 30, I'd be somewhat relieved. And before we get into the "HTC already released this eons ago" discussion, keep in mind that the HTC ROM doesn't need to provide out-the-box compatibility with Good Mobile Messaging, PTT, and the other AT&T-specific customizations.

lstormy10 wrote:
The biggest problem that people have with AT&T right now is not just that WM6 has not been released as an upgrade for any of the existing devices in a timely fashion, but that they have been so rude and secretive when it comes to communicating with us customers when it comes to this issue. I think all of us can pretty much agree that AT&T has failed in communication with the customer.

brent0001 · ‎10-23-2007

Thanks for opening this forum back up sentry.

MickeyPhelps · ‎01-15-2007

From a previous post: "I will say this. At least he listened and seemed understanding of our frustration. If you are going to beat up AT&T based on the way this was handled, you have to give them some credit for finally comprehending the magnitude of the issue and committing to do a better job of communicating. We will see, I hope it works."

One person pretended to listen and more FUD (fear, uncertainty, and doubt) was added in with new projected release dates and the word "soon" thrown in for good measure.

The fact is that if ATT and/or Palm really wanted to address our issues, they'd say more than "we can't give you more information at this time". YOU know they're lying... I know they're lying... THEY know they're lying.

If they wanted to do a better job, they'd put it on their web page exactly what the delay is and when it should be fixed - then keep it updated so that our expectations would be managed properly. Since they haven't done anything that remotely resembles this, I can only assume that customer satisfaction isn't their primary concern nor have I seen anything that would make me think this is changing.

captjohnsmith · ‎04-30-2007

They missed the date again? Are they kidding?

How does a company with AT&T's resources miss so many release dates for a single product? Let's remember that at least one of those dates was used as a promise when selling the core product. You'd expect someone now-a-days to sue under false advertising, or at least complain to the Better Business Bureau so other potential customers are forewarned about shady business practices. At the very least, whole departments would get wiped out most anywhere else for missing release dates like that. Are heads rolling?

Wow AT&T... way to drop the big blue ball. I feel I've been left two options: Suffer your gross ineptitude and miserable communication, or circumvent your inability to deliver and go get the upgrade I was promised, elsewhere.

Fantastic job, keep up the good work. I'll remember this when our company reconsiders our carrier and future phone purchases. Is that "on topic" enough?

Guinea69 · ‎06-13-2007

MickeyPhelps wrote:
From a previous post: "I will say this. At least he listened and seemed understanding of our frustration. If you are going to beat up AT&T based on the way this was handled, you have to give them some credit for finally comprehending the magnitude of the issue and committing to do a better job of communicating. We will see, I hope it works."

One person pretended to listen and more FUD (fear, uncertainty, and doubt) was added in with new projected release dates and the word "soon" thrown in for good measure.

The fact is that if ATT and/or Palm really wanted to address our issues, they'd say more than "we can't give you more information at this time". YOU know they're lying... I know they're lying... THEY know they're lying.

If they wanted to do a better job, they'd put it on their web page exactly what the delay is and when it should be fixed - then keep it updated so that our expectations would be managed properly. Since they haven't done anything that remotely resembles this, I can only assume that customer satisfaction isn't their primary concern nor have I seen anything that would make me think this is changing.

FUD sands for Fear, Uncertainty, Doubt.It is a marketing technique used when a competitor launches a product that is both better than yours and costs less, i.e. your product is no longer competitive. Unable to respond with hard facts, scare-mongering is used via 'gossip channels' to cast a shadow of doubt over the competitors offerings and make people think twice before using it.In general it is used by companies with a large market share, and the overall message is 'Hey, it could be risky going down that road, stick with us and you are with the crowd.

Why on earth would AT&T use FUD against themselves?

Search4me · ‎10-26-2007

We all choose to believe or to disbelieve information which we obtain through diligent research or are given from others on this or similiar forum sites.

It would appear from reading most of the 1300 or so messages before, and as we are beginning to see again, some folks simply are more comfortable with living in pity city rather than maintaining a focus on what will come along in due time. We have ample evidence which aptly demonstrates that the future will unfold with the Blackjack I with WM6 in time. This evidence may be viewed through viewing the many support files on the website which speak about procedures to follow with the BJ I and WM6. This is objective evidence of labor which has been expended in development of materials which would not have been wasted in this manner if the product was not coming to the public for its use. There was an extensive litany of these references given at a point in time while the old thread was open.

We may well debate the wisdom or marketing skills which AT&T demonstrated during the last few months in rolling out a product upgrade. I choose to not waste too much time with such debates as they do not constructively alter the situation.

In the final analysis, it is up to the individual if they wish to be nay sayers and filled with anger or looking forward to the future with a modicum of patience and confidence. I feel better in this mode versus full of anger and ill will focused outwardly.

I for one choose to maintain a positive outlook regarding the Blackjack I and WM6. I hope that others will choose the same course.

Message Edited by Search4me on 10-26-2007 05:47:23 PM

captjohnsmith · ‎04-30-2007

The issue is not whether they will provide the promised updates for our devices or not. It's when.

It's not an issue of self-pity, as you most righteously assert, it's of what's owed.

When a company promises something, you pay, and they don't provide what they promised, it's a potentially litiguous situation... not whining. I'm glad that you don't mind when you've been had, or at best, simply lied to. That's fantastic for you. The rest of us (those "filled with anger") want real communication and the things that have been promised from the company we paid. What we don't want is, "Stop complaining, you'll get what you get, when you get it".