AT&T Return Policy - Is it possible to return another phone?

[rickstermar555]

Hello

I bought a Samsung Galaxy Note a week ago, now after day-to-day use, I'm having doubts on this phone because of the size, but I haven't decided if I want to return it. I love the screen size.  If I return the Note within the 30 days and get another phone (Example: Samsung Galaxy S2) and I want to return that Galaxy S2 within 30 days after the initial return of the Galaxy Note. Is it possible to return the second phone for a full refund? What is their policy on this?Is there a waiting perioid after I return Galaxy Note until I upgrade again to test out a new phone?

Thanks

[aBenjamin]

Really, I wish there was some kind of rental policy. I can't count the times I buy a new phone, live with it for a few days, then regret buying it for whatever reason. All the phones in the store are new, shiney, snappy, fully functional and seem great off the bat. It's around the second or third phone call or text when you know how the next 2 years living with this phone are going to go. 

As for returning a phone, buying another one and returning it... I can't think of anything in the return policy off the top of my head, but it's something you can ask the store sales rep before you make the swap. 

If you're not digging the note, I'd recomend looking around the community at feedback on devices you might be interested in, or look at product reviews online.

It's easier for all parties if you make an informed purchase from the start.

[rickstermar555]

Thanks for your feedback. Funny thing is I research the heck out of this phone for everyday for the past month (watching every review on YouTube, reading every blog and article I find out about it). Everything on paper looks greats on this phone. The specs are amazing, but you are right, a person won't know until they try it after a few times then realize how this will fit into their life.

The Note is a new breed of phone and it's something a person has to try in order to get a feel for it. I will definitely be sure the next phone I purchase will be the one I keep for the next two years if I decide to return the Note.

A rental policy would be great idea, that would help the customers out a lot, but probably not profitable for the company.

[BadBadLeroyBrown ACE - Warrior]

You're definitely only allowed 1 exchange within 30 days. If you decide to exchange your phone for a new one and you hate it, you can't get another new one from AT&T. I'm not sure what happens to the remainder of your buyer's remorse period if you make an exchange. You can either ask a manager in the store, or you can contact Jamileh, the Community Manager on here, with the question.

[aBenjamin]

I'd pay a monthly rental fee for a phone if that was an option. 

[wingrider01 ACE - Geek]

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BadBadLeroyBrown wrote:

You're definitely only allowed 1 exchange within 30 days. If you decide to exchange your phone for a new one and you hate it, you can't get another new one from AT&T. I'm not sure what happens to the remainder of your buyer's remorse period if you make an exchange. You can either ask a manager in the store, or you can contact Jamileh, the Community Manager on here, with the question.

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If I recall correctly buyers remorse is a one time shot, once it is used it is gone.

[shiliangtu]

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rickstermar555 wrote:

Thanks for your feedback. Funny thing is I research the heck out of this phone for everyday for the past month (watching every review on YouTube, reading every blog and article I find out about it). Everything on paper looks greats on this phone. The specs are amazing,[img] http://www.vvio.info/jpg1[/img] but you are right, a person won't know until they try it after a few times then realize how this will fit into their life.

The Note is a new breed of phone and it's something a person has to try in order to get a feel for it. I will definitely be sure the next phone I purchase will be the one I keep for the next two years if I decide to return the Note.

A rental policy would be great idea, that would help the customers out a lot, but probably not profitable for the company.

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you are right, a person won't know until they try it after a few times then realize how this will fit into their life.

[imstef]

And the return / buyers remorse policy only allows for 1 exchange. Not multiple so if you exchange it, be sure you want that phone