AT&T SUCKS!!!

[Wild Banchi ACE - Professor]

___________________________________________________________________
21stNow wrote:
If you BYOD to T-Mobile, you don't have to have a data plan on a smartphone.
___________________________________________________________________

That truly is a remarkable deal. Smart decision on T-Mobile's part.

[21stNow]

---

Wild Banchi wrote:
___________________________________________________________________
21stNow wrote:
If you BYOD to T-Mobile, you don't have to have a data plan on a smartphone.
___________________________________________________________________

That truly is a remarkable deal. Smart decision on T-Mobile's part.

---

Yes, I wish that more carriers would do this (hint-hint).

[xknucklezx]

I agree. I just upgraded a line a litle over a week ago and was promised that AT&T has 4g LTE coverage in my area.  Here is what I actually get.

[BlueMacaw]

AT&T has the worst wireless service imaginable!! Their customer service is pathetic and overall the company should be avoided completely. I switched to Verizon and I have no regrets even though I did have to pay a penalty... I promise, I will make my opinion and incidents heard loud and clear...CAN YOU HEAR ME NOW?!!!

[BlueMacaw]

I know of several AT&T employees that use Verizon, the only reason they keep any AT&T service is because they get it free or at a hugely discounted rate!! Verizon is where they are for a reason, they strive and accomplish being the best.

[jamileh]

I'm sorry to hear you had such a terrible time that you had to switch to a different carrier. I wish I could have helped prior to that. 

I am glad though that you found service that you're happy with.

[Loreelooney72]

I agree 100%! I can not get service at my home on any of my 5 cellphone lines and they have a Micro Cell that they have been giving out to customers with this problem but now want $200 for. Funny I would have thought that they would want to keep a long term customer but I guess not. As soon as my contract runs out in a few months I'm going with another company. I'll never do business with them again!

[drumn_bass]

Sometimes companies run specials and promotions... They don't last forever and don't get matched after the fact. Places like BestBuy and Walmart have amazing deals on black Friday for example, but you can't go there few months later and expect them to match those prices, just an example. When MicroCell first came out they were offered to some customers for free, not everybody, I'm guessing it was because of how new the product was and to simply spread the word. It's been a very long time since the promotion expired, they just do at some point. AT&T wants to keep a long term customer for sure, but then again, what business out there gives away expensive stuff for free "to keep customers"? I can't think of any.

[Richunhappy]

I had the same experience!!!  Interesting to read all the posts pro ATT.  The proof of the pudding is in the eating and my experience has been that Verizon is solution oriented.  The website is functional and useful.  ATT is algorithm driven and if things aren't working, as long as they have checked their boxes they don't seem to really care.

[mikewho]

I wouldn't switch to Verizon for those new plans. They are priced way too high for my taste.

[anton697]

---

drumn_bass wrote:
AT&T wants to keep a long term customer for sure, but then again, what business out there gives away expensive stuff for free "to keep customers"? I can't think of any.

---

You're right--companies are not in the business of giving away expensive stuff for free in order to retain customers...but you should have specified that such a philosophy applies only "to customers"--apparently (big) companies have no problem "giving away" expensive stuff to "keep executives", simply disguising such giveaways as "compensation".  I mean, a company is not in the business of giving away expensive stuff to keep customers, but they can give executives already making high-six or seven-figure salaries monthly car and/or housing allowances on top of that, all in the name of making sure they stick around?  Yeah, I can't think of any reason why someone who can clearly afford to buy a car and/or pay for his own living expenses on a seven-figure salary would even be offered and/or would accept such allowances...but I digress.

[jamileh]

---

Loreelooney72 wrote:
I agree 100%! I can not get service at my home on any of my 5 cellphone lines and they have a Micro Cell that they have been giving out to customers with this problem but now want $200 for. Funny I would have thought that they would want to keep a long term customer but I guess not. As soon as my contract runs out in a few months I'm going with another company. I'll never do business with them again!

---

Loree - I'm sorry you're having trouble with service in your home. Is this something that just started or has it been like that since you got the phones?

[21stNow]

---

Richunhappy wrote:

I had the same experience!!!  Interesting to read all the posts pro ATT.  The proof of the pudding is in the eating and my experience has been that Verizon is solution oriented.  The website is functional and useful.  ATT is algorithm driven and if things aren't working, as long as they have checked their boxes they don't seem to really care.

---

I'll actually agree with you on this.  The question is, who caused the problem in the first place?  I've had to reach out to VZW three times in the last 15 months, all because of problems that they had caused.

[dancewithml]

Completely agree 110%. I'm just waiting out the end of my contract so I can switch myself and the other two lines on my contract to someone else. We have had a family plan since the merger between AT&T and Cingular and for that loyalty I get my data throttled and the most expensive insurance of all carriers. I don't blame you at all for publicizing your opinions in media sites. If I knew your name I would add you and help you do it!

[chrisjbritt]

You know what's funny? I have sold all carriers. Every customer hates some carrier or another. I have all three major carriers and belong to Verizon, AT&T, TMobile, and Sprint forums... This topic is identical on all those forums but for that carrier respectively. Do you think anyone will ever be happy with their wireless carrier?

[dancewithml]

I think that when the carriers actually practice what they preach then people will be happy. Using words like "unlimited" but not expressly stating restrictions and fancy terms like "grandfathered" in place of "we don't charge you enough" is eventually going to make people angry. All the company needs to do is be honest UP FRONT, not hide everything in fine print, and the customers will be happy.

Treat customers like their money matters and you keep them, treat them like crap just because you have them under contract and they won't re-sign.

[oneguy]

LOL! Saying that AT&T has the lowest ration of BBB complaints to customers don't necessarily mean that they had less complaints than the other 3 major carriers. I'd be willing to bet they had the most!

[VerizonIPhone]

No they really do suck. I have been to 4 states phone sucked just about the same everywhere. I'll tell you exactly what happens. Phone shows 3 bars, I answer it drops to 1 bar then I can't hear, then it says call failed.

Then back up to 3 bars once the phone is hung up..

It's a joke and they know it hence this thread lives on right in their front door.

[anger958]

---

aristizzle wrote:

yw! glad you enjoyed it.

those consumer reporst are completely biased, I think its hilarious when people bring them up trying to call them facts.

BBB has been conducting this research for years, and if anyone thinks the BBB reports are biased thats just silly

AT&T obviously is doing something right to be ranked #2 least complaints on the BBB.

---

And the sole reason the statistics are like that is because when AT&T DOES get a complaint, they either disregard it, give them "free" offers and overcharge their customers shortly thereafter, lock them into a worthless contract and fail to provide the bandwith they advertise, let alone keep the same prices agreed upon over the phone. A complaint completely thrown away is a happy customer. Logic.

[heIIsbeIIs]

agreed

[GottliebPins]

I recently signed up for the 4gig shared data plan with three phones. I paid several hundred dollars when I signed up to pay for the phones and was told to expect some setup and activation fees on my first bill. My first bill was $468 dollars! No explanation as to what these charges where for. $127 for one phone, $102 for another, and $237 for another. I tried getting information online, nothing, no overages listed, no calling fees, no list of charges. I called the support number and got a bunch of useless info about pro-rated this and that, I went to the online chat and was also told about pro-rated fees and double billing month in advance charges, but none of it added up to $468 dollars. I was told that next month I'll only be charged the $70+$40+$40+$40 plus tax and other bogus "fees". We'll see. If it doesn't add up next month then forget it, I'm taking the phones back and going back to the cheap pre-paid dumb phone plans. With those I was only paying about $30 a month for each phone. I don't want something for nothing, I just want to know what the heck I'm paying for. If you can't tell me what I'm being charged for then why should I pay you?

[MicCheck]

That "useless info about prorated this and prorated that" was them explaining your billing. That was what you had called in for, no?

[wilcre ACE - Expert]

That would all depend on how the online agent and phone agent explained the charges and such to the OP, some agents unfortunately do not completely understand the prorated charges and such and thus give out the info as best they can but not clear and that usually ends up with a call back or a cancellation of the line ('s) such as in this case, maybe a corp store agent in person that is not busy may be better suited for that info to explained better.

[CGKendrcik]

This is typical of the kind of thing one hears from and att employee. They refuse to admit the truth. My 85 year old mother went into a "phone store" and was sold something she told the kid behind the counter she didn't want. When we returned it saying that we never wanted it she kept on saying that we were" unhappy with the product" We weren't unhappy with the product we never wanted it in the first place. I havew spent the last three days trying to get my Mother's phone turned back on. It only took them an hour turn it off but now three days later they tell me it will be turned back on in three more days. Over the last three days I have been in circular voice mail hello. hung up on by supervisors transfered innumerable times told that I would be called back promised that someone would klcome to my house to resolve my problem, and my favorite lie. . . even though I told them our uverse and internet were still working they told me that the phone service was out due to storm damage in my area,  when it had been sunny and 70b degrees for the last two weeks. To sum up the Att bidness model seems to be admit no wrong, shine the customer on and give them things to keep them quiet. so far they have given me three free months of cell service, and a "one time credit of $25" to my uverse bill and tonight inexplicably a box of free phones. I all want is my mothers phone turned back on.  When my contract is up I will be leaving ATT, as soon I can I will find new TV and internet.

[CGKendrcik]

Genius... those are customer service issues.

[CGKendrcik]

amen

[CGKendrcik]

When they screwed me over they gave me all sorts of free stuff to try and make me happy, but they still haven't solved the problem.

[CGKendrcik]

wait until you have a problem and need help. It wont be there.