07-02-2012 03:28:26 PM
My service was suspended on Thursday, I paid my past due balance Saturday and still no service on my iPhone. I tried calling and I still get the same message, except the prompt tells me my balance is 0.00 past due now and when I dial *611, no luck either. Online, it says suspended but there's no reactivate button. I tried everything at this point and still no service. This is my only means of calling so I don't have a way to call from another phone, can this be fixed for me? Please, any help is appreciated.
07-02-2012 06:30:11 PM
Go to the online my Account above and under support toward the bottom right is the online chat. Try that or call in on another phone and keep pressing 0 to get an rep.
For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500
Information on iPhone unlocking can be found here by copying this link into your browser: