AT&T Team headed by Jamileh is Fantastic! I would NEVER switch carriers........ [ Edited ]

[cc999]

   For the past few weeks I have been calling the 611 line to try to get my problems of no reception (where it was fine a few weeks earlier) fixed. I has at least 6 calls in and got as far as a tier 2 tech with no help. I then logged onto these forums and  reached out to Jamileh for help.

   She forward my problem to Anthony who was excellent. Within 3 days from my first email my problem was resolved. Anthony elevated my ticket to a network technician who promptly called and and assured he would get to the bottom of the problem. That night at 8:15 the tech called to verify new towers goign on line and he expedited the implimintation. Low and behold I had 5 bars HSP+ and my wife had 5 bars 4G. Before we has edge and 1 to none bars of 3g which caused all the problems. They fixed my problem in 3 days where I was calling for weeks on the 611 line to try to get a resolution.

   I have nothing but the utmost respect for Jamileh, Anthony, and especially the network engineer who took control of the problem. THANK YOU VERY MUCH!

Sincerely

Charlie {personal content removed for safety}

[youngjm ACE - Professor]

Glad to hear it!

[mikewho]

Yeah she does a fantastic job with helping the customers solve issues. Prob the best in the business.

[jamileh]

Wow. I am grinning ear to ear right now, thank you so much!

I am very proud to be part of a team who's mission is to help and who values listening and caring as much as I do. 

Much of the credit here goes to Anthony who did the leg work in getting this issue resolved. I'm going to make sure his manager sees your incredibly kind words. 

Thanks for starting my Friday with a smile!

[KenDog210]

I have to agree.  I haven't needed any assistance personally.  But from reading through the forum, I have seen many instances when Jamileh has taken care of issues customers were having.  Some issues were not able to get taken care of with multiple attempts prior.  She seems to really try and do an excellent job.  Cheers to you Jamileh

[21stNow]

Yes, KenDog.  My recent case was one of them, and Jamileh stayed on top of it until it was resolved.

[jamileh]

Thanks guys! Seriously, seeing your comments makes the challenging parts of my role totally worth it. 

I  this community!

[cc999]

Its well deserved!

Charlie

[mikewho]

It makes the AT&T experience that much better.