ATT HAS THE WORST CUSTOMER SERVICE EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[DexterXPS]

I pre-ordered the new Iphone 4s on 10/7/11 @ 9 am and the woman who I talked and did the order said your Iphone will be in your home on Friday 10/14/11 and you don't need to worry about anything.......here I'm it's Friday and there is no phone no tracking number no nothing.......called the customer  service 6 times and no one have any Idea whats going on every time they say "still in progress go check the status on line or call this phone number" i tried this 10000000000000 times and it keep saying no order found in your account SERIOUSLY GUYS!!!!!!!!!!!!!!!!!!!!!!

[vtluvkiss]

Yeah the same thing happened to me and i ended up with the manager of the sales department telling me that it's my fault for preordering knowing that I had to wait. Like you I was promised I would get it in time on the 14th but it was false and they wanted to make me wait when my phone isn't working properly. So I was contacted by the Customer Care Media personnel who was a god send. Cancelled the preorder, she quickly had my eligibility restored i went to the local ATT store, NO LINE, got help right away in a matter of 20 minutes I have a brand new phone, it's working AND it's the new 4S. I would NEVER pre order ever again.

[jamileh]

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DexterXPS wrote:

I pre-ordered the new Iphone 4s on 10/7/11 @ 9 am and the woman who I talked and did the order said your Iphone will be in your home on Friday 10/14/11 and you don't need to worry about anything.......here I'm it's Friday and there is no phone no tracking number no nothing.......called the customer  service 6 times and no one have any Idea whats going on every time they say "still in progress go check the status on line or call this phone number" i tried this 10000000000000 times and it keep saying no order found in your account SERIOUSLY GUYS!!!!!!!!!!!!!!!!!!!!!!

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Did you receive any order confirmation information? 

[DexterXPS]

Yes I did!!!

[jamileh]

Will you please send me a private message with your name, account number, order number, your phone number and the best time to contact you? 

[DexterXPS]

I'm still waiting and no one call yet!!!!

[jamileh]

Please continue to be patient. They will contact you as soon as possible. 

[grahamandbobbi]

I too have yet to hear ANYTHING about the phone I PREORDERED!!!!!  I have tried calling att cust serv only to be told that I could not be connected.  I have tried contacting via the website as well only to be told that the live chat is also unavailable.  Preordering should eliminate these issues!  That's why I preordered!  WHERE IS MY PHONE!!!!!

[gnoa1]

I had the same experience!  I was then told that I couldn't cancel my order over the phone and that I would need to do it in the store. Went to the store, they had the iphone 4s I wanted, but said that they could only cancel my order if I repaid for the phone that was in stock and that it would take 5-7 business days to receive a refund on the preorder.  When I preordered, it was 9am last Friday, in the store because I couldn't get through on ATTs website, and the phone showed to be in stock.  I have been getting the run around all week.  Last night I was told that I should expect a 14-28 day delivery window from today.  This is absurd!!!! I'm a stockholder, but not for long!!! I'm tired of getting messed over by this company! The last 5 months I've had to contact them to correct the problems they made with my cellphone plan and bill.  Constantly charging me an extra $40-50 more a month than they should have.

[gnoa1]

Oh, and they were real quick to send me text messages and emails immediatly after my preorder asking me about my customer service experience and if I'd recommend people to AT&T! Why would I recommend anyone to this company!

[gnoa1]

Find it interesting that I'm getting emails from Verizon that they have the iphone 4s in stock!  Hmmmm.....

[gnoa1]

Why am I not surprised! 45 minutes since my original post and NO REPLY.

[ShaunMN]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.