ATT doesn't seem to care about customers anymore

hgodsgarn · ‎12-06-2010

Even when it comes time to upgrade they act like so what If you don't like our options go some where else. If you have been a customer for a long long time they ASSUME that you can take it or leave it. If you buy a new contract for ATT from another source you can get a better phone at every little or no cost . The LG quantum is free at overstocked.com with a new contract with ATT but it is 199.00 at ATT. doesn't sound like they wont to be my carrier to me.

UNSC_REACH · ‎07-16-2010

ATT does not match prices with 3rd party retailers, or else the retailers would lose their edge.

Cant you just do the upgrade with overstocked.com?

hgodsgarn · ‎12-06-2010

better than that change to sprint better service ha ha

erichamion · ‎09-15-2010

Yes, you can often get huge discounts at third party retailers compared to the carrier's store. As Reach said, if those retailers couldn't provide lower prices, why would anyone use them?

There is a reason to go through the third party, and there are reasons to go through the carrier. When I last upgraded, I went to a third party and paid $20 for something that would have been $200 through AT&T's e-store. Had I had any issues that required an exchange within the first 30 days (or if I just didn't like the phone and wanted to return it), the support and exchange process would have been a nightmare, from all I've heard and read. For six months, if I cancel my service or change my plan to something that doesn't meet the seller's requirements, then I have to pay an extra $250. That's a fee from the seller and separate from AT&T's ETF.

I weighed the options and made an informed choice to go third-party. I may or may not do the same in the future. You have the same options. Compare the prices, read the terms carefully, and decide whether the price difference is worth the trade-offs for you.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

wilcre · ‎06-01-2004

erichamion wrote:
     Yes, you can often get huge discounts at third party retailers compared to the carrier's store. As Reach said, if those retailers couldn't provide lower prices, why would anyone use them?
    There is a reason to go through the third party, and there are reasons to go through the carrier. When I last upgraded, I went to a third party and paid $20 for something that would have been $200 through AT&T's e-store. Had I had any issues that required an exchange within the first 30 days (or if I just didn't like the phone and wanted to return it), the support and exchange process would have been a nightmare, from all I've heard and read. For six months, if I cancel my service or change my plan to something that doesn't meet the seller's requirements, then I have to pay an extra $250. That's a fee from the seller and separate from AT&T's ETF.
    I weighed the options and made an informed choice to go third-party. I may or may not do the same in the future. You have the same options. Compare the prices, read the terms carefully, and decide whether the price difference is worth the trade-offs for you.

Also do not forget that the third party make a large commision on new contracts and renewals, so they take the hit on the cost of the phone to ahve the increased commission, 1 loss washes the the other loss in the end.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

UNSC_REACH · ‎07-16-2010

Not sure why you even posted. If all you wanted to do is say you want to go to Sprint, then you should have just said it.

I was actually trying to help, but I hope you enjoy Sprint.

scrappie13 · ‎12-07-2010

I tried to add a line and was told to contact customer care. my family plan 2yr contract ended Dec 2 - today dec 7 they told me i owed a bill from 1998. I contacted Mike to research the problem and was told a 58.00 bill was my final bill and that it had been paid ONTIME! I WENT BACK TO DONNA 800-342-3212 EXT 268176 asked her if Mike had given her the NEWS, she said yes, but those guys in research are BRAIN DEAD - and her supervisor told her not to trust them. The supv said if we wanted to add a line we would have to pay a 800.00 deposit today and would have to wait til June 2011 to add that line for my grandson.

To say AT&T customer care does not care about Cingular wireless customers is a mis-stake - ATT CUSTOMER CARE HAS AN ENTIRE STAFF OF { Please keep it courteous } WORKING - THEY HAVE STARTED TO RUN THE PLACE LIKE THE CRAZY CEOs run the big money companies My FINAL DECISION IS TO NOTIFY THE FCC AND TELL THEM { Inappropriate comment removed } !

SCL

scrappie13 · ‎12-07-2010

I HAD TO CORRECT TWO WORDS BEFORE IT WOULD PUBLISH ; MADE ME CHANGE { word filter evasion } TO BRAIN DEAD AND I EXTENTED THE OTHER WORD AS YOU CAN SEE

Mod edit: Please do not attempt to evade the word filter and remember to use language appropriate for this forum's format. Thank you.

UNSC_REACH · ‎07-16-2010

Brain dead? I'm seriously sick of people openly bashing ATT reps. I'm sure you wouldn't like if someone you work with called you that.

I've got a serious reality check for you. If your decisioned with a $800 deposit, it means you have a account that ATT sold to collections in the last 2 years.

So ATT sold your bad debt, within the last 2 years (none of this 1998 talk). And for them to sell the account, it has to be in write off status for over 12 months. You had your chance to pay up, now you have a deposit.

Sounds fair.

UNSC_REACH · ‎07-16-2010

Oh, by the way, let us know how the FCC thing works out for you.

MrKroppcircles · ‎09-20-2009

Yeah, deposits are only required if 1. you have terrible credit or 2. you had a bad acct with att, so i kudos UNSC REACH, and honestly, it is not AT&Ts fault that someone does not pay an old bill, alot of people try to blame the companies for this happening (any company) but again not the companies fault if you move, or if you dont check your mail, yada yada yada. pay up, or go to another carrier.

I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

wilcre · ‎06-01-2004

MrKroppcircles wrote:
Yeah, deposits are only required if 1. you have terrible credit or 2. you had a bad acct with att, so i kudos UNSC REACH, and honestly, it is not AT&Ts fault that someone does not pay an old bill, alot of people try to blame the companies for this happening (any company) but again not the companies fault if you move, or if you dont check your mail, yada yada yada. pay up, or go to another carrier. And pray that they dont wont a deposit either......

Touched up.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

wingrider01 · ‎05-26-2008

MrKroppcircles wrote:
Yeah, deposits are only required if 1. you have terrible credit or 2. you had a bad acct with att, so i kudos UNSC REACH, and honestly, it is not AT&Ts fault that someone does not pay an old bill, alot of people try to blame the companies for this happening (any company) but again not the companies fault if you move, or if you dont check your mail, yada yada yada. pay up, or go to another carrier.

add 1 more

3. you have no credit history