Att wireless home phone

[GeneG665]

hello everyone I have a family shared plan which has 3 lines one of those 3 lines is the above and when I got this wireless home phone at an Att corporate store the plan I signed up for was for $19.95 a month for unlimited usage on my wireless home phone plan so when the store moved this to my family plan I was ok with this untill I got a high cell bill for $500 and change I am trying to take off the wireless home phoner number from my family plan and put it on its on plan for $19.95 and leave the other 2 lines alone I tryied calling customer service but no one there knows what the wireless home service is they thik I have uverse landline home phone service I tried to tell them that here in Delaware we dont have att landline service or uverse we have Verizon thats are local phone company please tell me how to do this ok thanks

[dancewithml]

Not A shock. I'm sure any solution they give you will still cost you more money. Good luck getting them to admit any fault in the matter. If I were you I would just switch companies and the fight the bill later.

[mejoey1]

I have had a customer care associate change my plan with good intentions, thought it would save me money but did not. I called in and the lady back dated my plan to fix what the last associate did wrong on my account. Tell them that you want the original plan back, that a goofball messed up. Do not ruin your credit over a problem that can be solved.

[dancewithml]

highly doubt they will give the original plan back. they will try to sight some fine print tyhat was never in the original contract. Get a copy of contract for your records and drop. You will easily be able to get out of the later, but if you keep your olan they r most likely to milk you. Shop around you will probably find exactly what you want for a better price from another company.