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Contributor

Posts: 2

Registered: ‎04-29-2012

Broken iPhone ETF?!

‎04-29-2012 04:08:28 PM

I broke my iPhone 3GS and it's still under contract. I went into an AT&T Corporate Store and I asked how much it would cost to get a new phone and was qouted $450 + tax + $36.00 upgrade fee. I asked if I could get a gophone and use it on my contract line and was told yes but I would be charged an ETF of $165 because of a "plan downgrade". I was planning on getting the pantech gophone but I'm not willing on paying an ETF. Help!. Thanks in advance.

Employee

Posts: 2,376

Registered: ‎10-27-2010

My Device: Samsung Galaxy S II Skyrocket

Re: Broken iPhone ETF?!

‎04-29-2012 04:18:00 PM

There are no ETFs for changing phones or "plan downgrades"

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Posted from Generic Android

Contributor

Posts: 2

Registered: ‎04-29-2012

Re: Broken iPhone ETF?!

‎04-29-2012 04:23:02 PM

Can I buy the gophone then and just move my simcard then? Also will it have any effect on my contract?

Guru

Posts: 482

Registered: ‎07-08-2006

My Device: Samsung Eternity

Re: Broken iPhone ETF?!

‎04-29-2012 04:48:57 PM

Yes, just buy a GoPhone and swap your Sim. There are no charges to do this and no extension to your contract. If the GoPhone is not a smart phone, you can drop the Iphone Data plan and go to a Non=smartphone data plan and save some more money.

No ETF is required if you complete the original 2 yr contract.

You could but a 3GS off Craigslist or Ebay and not pay as much to replace as buying NEW at AT&T.

ACE - Expert

Posts: 9,890

Topics: 84

Kudos: 623

Solutions: 181

Registered: ‎05-26-2008

My Device: Motorola 2950SE bag phone

Re: Broken iPhone ETF?!

‎04-30-2012 03:18:24 AM

audia5 wrote:

Can I buy the gophone then and just move my simcard then? Also will it have any effect on my contract?

the onyl possible affect is that if you put a phone that is not a smartphone on your number and you have a grandfathered unlimited data plan, the data plan will be removed and there is no way you can get it back - you go back to a smartphone you will be required to choose a tiered data plan

Award for Community Excellence (A.C.E.) achiever for 2012*

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