08-04-2012 12:00:29 PM
Anybody figure out how to opt out of CPNI? I got the email from AT&T telling me I need to opt out (itself obnoxious) then they make it impossible to do so online. Just wasted 30 minutes on this.
Posted from Apple iPad
08-04-2012 09:07:16 PM
Here is a link to another thread with a link to the page you need: http://forums.wireless.att.com/t5/Wireless-General
08-06-2012 07:46:44 AM
This is asolutely unacceptable!!!!! They have made it impossible to opt-out of this thing. Nowhere in the site is there a way to opt-out and the numbers they've provided don't work. I think this borders on the illegal.
08-06-2012 08:41:02 AM
I went to Twitter and got a quick reply. Try https://www.att.com/ecpnioptout/InitiateCPNIForm.a
Why would they make this so hard? I don't know but any time a corporation makes something this simple so hard, it can't be trusted. They got something up their sleeve. Otherwise they got a bunch of incompetent people working there.
08-07-2012 11:29:35 AM - edited 08-07-2012 11:30:42 AM
I have had the same problem opting out via the online form, and then via phone. I spent a ridiculous amount of time trying to navigate the menu system (which wouldn't let me speak to a customer service rep). Oddly enough, the system couldn't find any account with my phone number - although that's never a problem when it's time for me to pay my bill. So I dialed 611 and got a hold of a service rep to "make a payment", then asked him to opt me out instead.
It's quite obvious that AT&T has deliberately has made it exceedingly difficult to opt-out because they stand to lose money if they can't advertise their products & services to us. This is an abusive practice and while it may not be illegal, is shouldn't be tolerated. Don't be content to simply give up and stay opted-in -- or to opt-out and leave it at that, either. Follow through and file a complaint with your state's Better Business Bureau and Department of Consumer Affairs. It will only change if enough people make a stink about it.
Or better yet - switch service providers. Between the high bills, spotty service I get (in NYC, for god's sake!) and now this, I'll be taking my business elsewhere very soon
