Customer service??? [ Edited ]

[beestrng1]

I started to buy a phone online and was accepted with a 150 dollar security deposit. I got an email the next day asking to call ******. I did and was transfered all over teh place. I called 4 times. 1 of them I was dropped. Finally, I got on the phone with a rep (after talking to 3 different people for about an hour) she stated I have a past due balance of 150 dollars. I told them I never had a collection with you people and it probably meant it as a security deposit. The rep stated she will take care of it. 

My bank account has not been debited for the security deposit yet. I dont feel like staying on the phone repeating my story for over an hour again. Can some rep help me out? I have a confirmation number and do not want to reapply again and have my credit pulled!!!!

Thanks you!

[Edited to comply with Guidelines]

[beestrng1]

Sorry about the phone number.

[beestrng1]

Just called again, they said I have the wrong service (it was Uverse) and transferred me to wirelss. Call was dropped.

[aristizzle]

The AT&T Wireless customer service number is 1-800-331-0500

[Caboose1988]

hmmmm sounds like it may be your past due balance is actually your security deposit maybe for some reason they are not charging your bank account and they are just placing it on your first months bill. That would explain why the account is showing as a amount due. If you call in again just ask if the balance on the account is for you deposit.

'I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.”

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

[beestrng1]

Transfered 2 times {personal content removed}

[beestrng1]

the computer told me to call the above numbers should I? I was on the phone for 20 mins.

[StompingYouAndP…]

Wow. That's all I can say after wasting the last hour and a half of my life attempting tk find a way to contact anyone at AT&T who might actually care. For all the consumers posting here, fear not. Change is on the "H = V" Herizon (pun fully intsnded). Let your contracts expire, duck tape and hot glue that phone and make it work till the end. Get out! This Company is insane. It's time to put the Dinosaurs where they belong... 100' underground. If any actual "AT$T (dollar sign intended b/c that's the only time I actually hear from you) "Service rep" wants to somehow right your Compnay's wrongs, then leave me a functional email address I can communicate with you on.

[Caboose1988]

Did a rep place you on hold for 20 min? You said you had purchased these devices online. Were these phones purchased via the normal online site or the company site? (orange at at top or the blue).

'I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.”

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500