06-25-2012 01:35:51 PM
All of the other phone jacks in the building work except for one, the one that i want to use is the one thats not working, can someone direct me to a technician line so they can come and fix it, and please dont give me a support nuber as i was on the phone for 20 minutes today being redirected back to the same exact places.
06-26-2012 06:23:36 AM
Simonzx2 wrote:All of the other phone jacks in the building work except for one, the one that i want to use is the one thats not working, can someone direct me to a technician line so they can come and fix it, and please dont give me a support nuber as i was on the phone for 20 minutes today being redirected back to the same exact places.
Unfortunately there is only one public number for support of any kind. When you call in, confirm your phone number (if calling from home), and then just keep saying "none of those" to the rest of the prompts and the system will transfer you to a real person within a minute or two. At that point insist that they transfer you to the Retention Department. They have the training and authority to get things done.
__________________________________________________
How can you be in two places at once, when your not anywhere at all?
--------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
--------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
--------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
06-26-2012 12:41:34 PM
Were you able to get this resolved? Are you a business customer?
I'm sure we can find a way to help. Will you please send me a private message with your name, the account number, phone number and the best time to contact you? If you're a business customer, please include the name of your business.
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
