04-21-2012 10:58:36 AM
I am trying to add my mother who lives in Illinois (area code 618) to our family account in Texas (281 area code). When we went into the local store, they said they couldn't do it. Is this true, and if so, what's the logic behind the policy? Instead of gaining a customer (mother who cancelled her old service), they are likely to cause us to switch to another carrier who is more flexible.
04-21-2012 02:18:27 PM - edited 04-21-2012 02:19:49 PM
This is a problem across all carriers (I'm not familiar with Sprint though). The systems are set up to only allow phone numbers in the same geographic area to be on one account. If you search the forum, there have been some work-arounds posted. You have to find an AT&T rep who is familiar with this process to get you started.
04-21-2012 08:16:23 PM
You need an account under the NBI market, usually reserved for business accounts. There are a lot of regular accounts under NBI as well though. Verizon does this easily. The most important thing is trying to get an NBI account. I gave it a try, but required a $1k deposit because I don't have an actual business.