How to Contact AT&T

[computerfreak]

This is the second time I've gotten email from AT&T about an account I don't have, but there's no way to reply to the email to say that they've got erroneous information. It says to log on to your AT&T account to send email -- which is impossible to do if you don't have an AT&T account. I'm willing to send snail-mail but can't find an address anywhere. This is frustrating to say the least -- and is not the first time I've had this problem with AT&T. 

My recent email says "This e-mail is to confirm and explain recent changes you made to your wireless account...." I DON'T HAVE AN AT&T ACCOUNT OF ANY KIND, WIRELESS OR WIRED.

[imstef]

Do you have an email address that someone may have put on their account by accident or mistake? You can call att, there is a process to get that stopped. The phone number is 8003310500.

[computerfreak]

Yes, I'm aware that somebody erroneously gave my email address, but I find it ridiculous that AT&T doesn't have a way for me to reply to their email or otherwise communicate with them either by email or snailmail. The idea of having to call AT&T is extremely off-putting. The last time I had to do that I was on hold for something like half an hour. I have the minimum number of telephone minutes one can have per month and don't like the thought of using them up trying to correct an error that I had nothing to do with because AT&T refuses to let me do it by email. An easier answer is probably just to kill-file any email sent to my address by AT&T.

[jamileh]

I'm sorry you're getting these emails. If you'll please send me a private message with the email address that's receiving the emails, along with your name I'd be happy to help get this taken care of.

~jam

To send a private message, you can either click here or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.