02-19-2012 04:37:24 PM
I think I posted this in billing instead of here where someone might see it - my apologies in advance if this is a duplicate post ... here is what I wrote and I hope someone can explain this to me.
My husband's i-phone 4 was grandfathered under the unlimited data plan from a few years ago. He does no video streaming, unless you count checking the weather loop when he is out for business. He gets ESPN scores pushed to him. Beyond those two regular uses, he does little else on his phone. We have an unlimited messaging account which he uses sporadically.
This morning he got a data warning message on his iphone that he needs to change plans because of his high usage. I checked his data usage and 7 days into this billing cycle he has used at total of 126.5 MB, which translates to 0.123535156 gigabytes.
I just pulled last month's bill and he used 292,510 kilobytes, which would be 0.278959274 gigabytes. I think he would rarely use one gb in a month.
He is not tethered to anything - he probably wouldn't even know how to do that because he doesn't know what that is- I follow the tech stuff in our home, he just uses it. We have wireless in our home and he connects through that when he is checking something on his iphone or playing Soduku.
I've searched for an explanation on the web, but find nothing that explains this notice. Perhaps it was a strange glitch in the AT&T system because I do see the online service to check our bills is down for maintenance today. Can anyone here shed some light on this for him before he stresses too much about being hit with an extra wireless bill?
02-19-2012 04:45:14 PM
What was the exact msg? Was it a "Free msg from AT$T" or a notification from a data monitoring app?
There are 2 that I've seen from att that sound similar. One is the one about people tethering, the other is the high data usage (top 5%) warning with throttling to follow. The top 5% is based on region and other arbitrary guidelines many of us have yet to understand.
But if you got warned for that very small amnt of data I'd be (kind of) surprised! Good luck
02-20-2012 08:41:39 AM
My guess is that it went out to everybody because my husband got that message and he rarely uses over 2 gig. They might be doing that just to get people to give up their unlimited plans which is looking like it has become a major thorn in their side. When we upgraded his phone, they took it away from us in error. Six phone calls and four emails later, I got it back. Hang on to it. The data plans seem to go up in price every time I turn around.
02-20-2012 10:26:50 AM
If I go by AT&T's email (that they sent me in December), where the 5% is 2GB, the 'average' user is 166MB/month
One of these steps involves a change for some customers who use extraordinarily large amounts of data in a single billing period - about 12 times more data than the average smartphone user.
02-20-2012 04:18:02 PM
Just to be safe, dial *DATA# ( *3282# ) on his iPhone and make sure it says 100~ of Unlimited. That's only to make sure that his grandfathered plan is still on the line.