Do Your Homework.

[kinghdmi]

There is no such thing as unlimited data on a mobile device on any carrier that I know of.  .  If you are referring to S****t.... read the fine print.  Unlimited is not to be confused with unreasonable.  They will determine what is reasonable.  Your not gonna be able to  burn up data unless your in a high speed area and lots of (their) coverage areas are as slow as the day is long. 

[dancewithml]

lol. I wanna refer to AT&T that flat out tells you. You get three gigs of useful data and the rest is worthless. That my friend is unreasonable

[wingrider01 ACE - Geek]

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dancewithml wrote:

I was already leaning toward canceling my contract. Imagine my surprise when I went to a competitor and found that with the same exact contract set up I get a lower deductible on insurance, true unlimited data, and in store repair for phone damage (with the same insurance company). Amazing what you find out by just doing a bit of research. Wouldn't be surprised if this post get deleted. Either way, my days with AT&T are running very short.  My advice, Do Your Homework before you resign a contract!

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Issue cell phones from the 3 major carriers  in the US and a number of them overseas. The all have the same basic policies AND termss of service with the fine print. suspec you are talking about a MVN carrier, research them carefully, they tend to come back and bite you with surcharges - add to the fact you are dependant to the real carrier that owns the towers then lease transmitter power from, those carriers tend to lean toward their own customers for bandwidth before the mvn carriers that are leasing space from them. Not sure what carrier you are talking about either, even the lower tier carriers have policies in affect to limit their "unlimited data" if they feel you are absuing it.

did the homework, the top 3 carriers are far superior to anything carrier that is below them, both in service and in support. Good luck where ever you go, but read the fine print carefully before you commit, as far as you otehr comment of "unreasonable" all major carriers have caps, including home internet providers, as mentioned the day of the unlimited pool of mobile data is on the way out, it just hasn;t realized it was dead yet

[dancewithml]

Thanks Senior Guru, but the point that I would make in regards to everything you just stated it this. Noting that "every carrier has (blank)" is no excuse. There's servicing the customer and then theres doing the bare minimum, AT&T does less than that. Whats worse that even "IF" every company decided to make a sport of screwing over their customers, that doesn't change the fact that AT&T is practically leading the pack.

[wingrider01 ACE - Geek]

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dancewithml wrote:
Thanks Senior Guru, but the point that I would make in regards to everything you just stated it this. Noting that "every carrier has (blank)" is no excuse. There's servicing the customer and then theres doing the bare minimum, AT&T does less than that. Whats worse that even "IF" every company decided to make a sport of screwing over their customers, that doesn't change the fact that AT&T is practically leading the pack.

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sorry, but you misunderstand, in business there are policies, these are things you are claiming are excuses because they don;t fit what you define as your desired scope of service. Bottom line, don;t like the policy go someplace else, hopefully the MVN you are talking about will supply all your needs outside of their home area. You have the option, etf out and go to the carrier you feel / think will bow to your every desire, wish, demand and whim.

[BadBadLeroyBrown ACE - Warrior]

It doesn't have to directly concern him. In fact, most of the posts to which people respond may not concern them. If someone asks, "How do I do X", and I respond "You do X by....", it doesn't directly concern me because I'M NOT THE ONE WITH THE QUESTION. You don't have the right to dictate who may or may not respond in a private forum which you do not run.

AT&T is terrible...but guess what? All the carriers are terrible to some degree, depending on where you are. Verizon is the only decent provider of service in the Metro DC area. T-Mobile is hit or miss, and Sprint is awful. Sprint is also terrible in my hometown of New Orleans, where AT&T is pretty speedy. AT&T speeds blew my socks off in the DFW area last year....I was getting 5Mbps down on cellular with my iPhone. As far as business practices and customer service go, T-Mobile is the only one about whom I hear consistently good things. 

Asurion is a joke. I don't care whether they offer in-store or white-glove replacement service, you are foolish to spend another $200 to replace a phone. You're better off with AppleCare, for which you pay a 1-time fee, if you have an iPhone. Otherwise, I recommend people check with their homeowners or renters insurance providers.

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dancewithml wrote:
And yet U STILL HAVE NOT ANSWERED THE SIMPLE QUESTION..

How does it concern you. You are making all these efforts to downplay the the fact that AT&T service sucks while you have not yet once made any point other than "every one else is doing it". Is that the best defense you have for the company you seem to love so much? Do I have to give you the "if everyone jumped of a bridge..." speech? Why do you find that to be such an acceptable answer? Furthermore: Why does what I say or think matter so much? and though im sure you will inevitable defend bay saying, "Uh, it doesn't" "this is a public forum"
I would then simply ask why have you stopped what you were doing SEVERAL TIMES just to defend ,YES DEFEND, AT&T. I really do hope they are paying you, otherwise they are getting you worse that they get everyone else.


Side note: I find it very amusing that the one truly helpful comment somehow got deleted, while the ones that so valiantly defend AT&T'S terrible service are still here for everyone to see.

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[21stNow]

"Verizon is the only decent provider of service in the Metro DC area."

I live in the DC area and have no idea how this rumor persists.  Granted I left VZW 8 years ago, but when I switched to AT&T I regretted waiting as long as I did.  I had fewer dropped calls in my first six years with AT&T than I did in a week with VZW.  Also, I use T-Mobile in this area with no problems for voice.  4G data coverage has some gaps, but 2G coverage is there.

I know that experience varies, but VZW was horrible for me in the DC area.

[BadBadLeroyBrown ACE - Warrior]

It's not a rumor. It's everyday life. My friends who have Sprint hate their service. AT&T's coverage is getting better, but they still have huge holes/dead zones caused by seemingly never fixed "degraded towers" along 14th St NW & U St NW, as well as the intersection of Conn Ave NW & Columbia Ave NW. Try heading up 16th St NW from DC to Silver Spring. Big dead zones there, too. Using the "Mark the Spot" app & numerous calls to AT&T have yielded zip.

T-Mobile is similarly hit or miss - my buddies with T-Mo have no service in spots where I have great coverage, and good coverage in spots where I couldn't complete a call to save my life. Verizon is currently the only provider wired throughout the Metro system, and the only one with seemingly good coverage throughout most of the city. 

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21stNow wrote:

"Verizon is the only decent provider of service in the Metro DC area."

I live in the DC area and have no idea how this rumor persists.  Granted I left VZW 8 years ago, but when I switched to AT&T I regretted waiting as long as I did.  I had fewer dropped calls in my first six years with AT&T than I did in a week with VZW.  Also, I use T-Mobile in this area with no problems for voice.  4G data coverage has some gaps, but 2G coverage is there.

I know that experience varies, but VZW was horrible for me in the DC area.

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[21stNow]

14th & U Street - I was at Ben's Chili Bowl about a year ago and needed to make a call.  It was of poor quality, but the call did not drop.

Connecticut & Columbia NW - I'm never in this area

16th St. to Silver Spring - I'm just northeast of this area in downtown Silver Spring every day with no problems making calls here.

The only place that I consistently have problems on AT&T is behind the Addison Road Metro Station.

I had a VZW phone in 2002-2004 that was a nice pocketwatch.  I had another VZW phone from work at the same time that was somewhat more reliable.  I remember when VZW first put antenna in the Metro tunnels; it was enough connectivity to frustrate me.  I could make a call, but it would drop before I got to my 5th word.

[dancewithml]

LOL. Once again thank you for your sound advice. You certainly earn the title Guru. Yes every company has policies, WHICH THEY SET, they are not forced into those policies. Just as we can easily pick a new carrier they can choose to be a better one. Would it be ok if I start a company and then set policies toward my customers that completely mislead them and basically screw them over? Would it then be ok to tell them, or have someone tell them, that if they don't like it. Tuff! Deal or move on? You tell me? Is that an acceptable way to run a business?

[dancewithml]

If I asked a simple question I would more than agree. However I mad a statement and was then persistently told that my opinion was wrong so I first wanted how an opinion could be wrong and why it concerned him so much. Which he never answered. Your are very right it is public and I welcome the debate from others but if he is going to comment against me he should be able to answer one simple question toward the topic. Thats why I asked that.

[GeneG665]

you exactly right att is a mess read my posting called Wireless home phone and you wiull see what I mean as what I said as to Att is a mess ok have a great night

[BadBadLeroyBrown ACE - Warrior]

14th & U is very spotty...sometimes I have no issues, other times I can't place a call, connect to the Internet, etc. I'm a regular at the Black Cat just down the street, and I can tell you that something is definitely wrong with AT&T's coverage in that spot.

Downtown Silver Spring has great coverage. My buddy lives across the street from the Washington Sports Club right there, and I have great service at his apartment and all around (even downstairs in the Quarry House). It's that area around the old Walter Reed where the service gets pretty wonky.

I think Verizon coverage has improved slightly in the eight years since you had their service. I remember being stuck in a Metro tunnel & having to listen to some nimrod on his Verizon phone getting a blow-by-blow of a sick customer being removed from the train that was stuck in front of us. 

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21stNow wrote:

14th & U Street - I was at Ben's Chili Bowl about a year ago and needed to make a call.  It was of poor quality, but the call did not drop.

Connecticut & Columbia NW - I'm never in this area

16th St. to Silver Spring - I'm just northeast of this area in downtown Silver Spring every day with no problems making calls here.

The only place that I consistently have problems on AT&T is behind the Addison Road Metro Station.

I had a VZW phone in 2002-2004 that was a nice pocketwatch.  I had another VZW phone from work at the same time that was somewhat more reliable.  I remember when VZW first put antenna in the Metro tunnels; it was enough connectivity to frustrate me.  I could make a call, but it would drop before I got to my 5th word.

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[BadBadLeroyBrown ACE - Warrior]

Because you live in this world where mutually exclusive opinions mean that one of them must be trying to prove the other wrong. We get it. You don't like AT&T. Others' mileage may vary. Each carrier has geographic biases, and places where their coverage is stronger or weaker. Diametrically opposed opinions doesn't mean that one of those opinions is wrong; it just means that the experiences that factored into the formulation of that opinion were different.

He doesn't HAVE to answer why it concerns him. YOU don't set the rules regarding how or why he responds. As long as what he says doesn't stray too far from the topic, and the response is written within the guidelines of this forum, there's ZERO that you or me or anyone else can do about someone else who responds.

Now back to the topic of opinions and their correctness. Opinions can be mutually exclusive and not be wrong; theories cannot. When you start saying "My opinion is A, and it is based upon B, C, D, X, Y & Z", you are skating perilously close to leaving the realm of opinion and entering the world of the scientific method. When you say "AT&T sucks because they have the highest insurance deductible", and someone points out that other carriers have the same or higher deductibles depending on a model of phone, you can't unsay what you said and backtrack by saying "Well, I said they were higher than other carriers, not every carrier". If you make a statement of fact, upon which your opinion is based, it doesn't invalidate your opinion if you are proven wrong, but it also doesn't make a wrong statement true.

The truth remains that you can't speak definitively for ALL AT&T customers. Some people have great service; others' not so great. The vast majority of the people here are either here because they have a question or a problem, or because they're trying to help others who have a question or a problem. The overwhelming majority of AT&T's 90-some-odd million customers never come in here, nor will they ever, either because they don't have any problems with AT&T's service or because they don't even know this forum exists.

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dancewithml wrote:
If I asked a simple question I would more than agree. However I mad a statement and was then persistently told that my opinion was wrong so I first wanted how an opinion could be wrong and why it concerned him so much. Which he never answered. Your are very right it is public and I welcome the debate from others but if he is going to comment against me he should be able to answer one simple question toward the topic. Thats why I asked that.

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[21stNow]

I'm sure that VZW's coverage has improved over the last 8 years, but not enough for me to want to go back.  There were also customer service issues that I had then and now (on my tablet) that make me dislike VZW more than the coverage issues.  I'm currently looking for a tablet that I can use on either AT&T or T-Mobile.  What would really make me happy is to be able to use a tablet on one of the MVNOs.

One of my co-workers uses VZW for his personal cell phone.  It's quite funny to hear him stop talking mid-sentence because the call dropped.  This happens several times a week.

My AT&T phone frustrated me in a hotel room in Las Vegas due to dropped calls, so I know that my home locations just happen to be good locations for AT&T.  I didn't try other areas of the hotel consistently, but I heard that the casino is the best place for phone calls on any carrier. 

[dancewithml]

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BadBadLeroyBrown wrote:

Because you live in this world where mutually exclusive opinions mean that one of them must be trying to prove the other wrong. We get it. You don't like AT&T. Others' mileage may vary. Each carrier has geographic biases, and places where their coverage is stronger or weaker. Diametrically opposed opinions doesn't mean that one of those opinions is wrong; it just means that the experiences that factored into the formulation of that opinion were different.

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Not much to say here. If you get that I don't like AT&T then the rest of this paragraph is pointless.

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BadBadLeroyBrown wrote:

He doesn't HAVE to answer why it concerns him. YOU don't set the rules regarding how or why he responds. As long as what he says doesn't stray too far from the topic, and the response is written within the guidelines of this forum, there's ZERO that you or me or anyone else can do about someone else who responds.

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Never said he had to answer. Simply said by dodging such a simple question he pretty much makes his motives obvious. I would ask you the same at this point but I won't bother because somehow I feel your response will bore me if I ever get a straight one that's now buffered 3 paragraphs of AT&T praise.

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BadBadLeroyBrown wrote:

Now back to the topic of opinions and their correctness. Opinions can be mutually exclusive and not be wrong; theories cannot. When you start saying "My opinion is A, and it is based upon B, C, D, X, Y & Z", you are skating perilously close to leaving the realm of opinion and entering the world of the scientific method. When you say "AT&T sucks because they have the highest insurance deductible", and someone points out that other carriers have the same or higher deductibles depending on a model of phone, you can't unsay what you said and backtrack by saying "Well, I said they were higher than other carriers, not every carrier". If you make a statement of fact, upon which your opinion is based, it doesn't invalidate your opinion if you are proven wrong, but it also doesn't make a wrong statement true.

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First pay attention to what you read before you misquote someone. I said...
"and still somehow att has a higher deductible than other providers, and a higher monthly fee!"
  then I said 
"I said they have a higher deductible than "OTHER" providers not "ALL" providers."
and then
"OK. My "statement/opinion" is that AT&T sucks for all the various reasons that myself as well as many others have stated."

Now let me get you up to speed on your error. I never once said "AT&T sucks because the have the highest insurance deductible". I didn't even make the implication, I said that they suck for many reason including the fact that they one of the highest, "one of" the highest. All of the above are still just my opinion. Seriously if you want to quote me and point out my flaw so be it, but at least do it properly. Fact would have been "AT&T has the highest deductible of all carriers and the have the weakest signal strength" just as a quick example. If I said that please remind me where because when I read over this very old thread I didn't see it.

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BadBadLeroyBrown wrote:

The truth remains that you can't speak definitively for ALL AT&T customers. Some people have great service; others' not so great. The vast majority of the people here are either here because they have a question or a problem, or because they're trying to help others who have a question or a problem. The overwhelming majority of AT&T's 90-some-odd million customers never come in here, nor will they ever, either because they don't have any problems with AT&T's service or because they don't even know this forum exists.

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And here we have more of the same AT&T praise in disguise. I never said ALL AT&T customers were unhappy. I said I don't see why we they stick with the service when their are better options BECAUSE THERE ARE BETTER OPTIONS. Regardless of all the figures and numbers you throw into your response that wont change. Why? BECAUSE THAT IS ALSO MY OPINION! What I say is better may not be what someone else thinks is better and frankly I am perfectly ok with that. Only problem I have is that somehow on everything I ever post I get the same set of people, you included, coming along trying to challenge me with the same generic defense about AT&T and none of them can be honest as to why. So like always I will draw my own conclusion, which I'm ready for you to deny. You are compensated by AT&T to water down negative publicity on the forum and that is why if I choose 10 post at random I will probably find you defending AT&T on at least 3. Respond how you will "facts this, figures that, here go the numbers". I really don't care. I will happily bid you Good Day and let you have the last word as this thread is far to old to continue debating.

Good Day Sir
 

[BadBadLeroyBrown ACE - Warrior]

It's not me who's attention deficient. You stated in this post, "He first states that the deductible exist with all carriers. What he didn't mention is that att is the highest and that there are insurance plans that have NO DEDUCTIBLE". I didn't write that. You did. You can backpedal all you want and say that you clarified yourself in a subsequent post, but the written word doesn't lie. Perhaps you should pay attention, because it wasn't my error.

You can draw whatever conclusion you like. Like wingrider, I've never worked for AT&T a day in my life. Why do I stay with AT&T? Because I like my iPhone, and I like simultaneous voice & data, there isn't an iPhone that's fully functional on T-Mobile, and Verizon hasn't implemented VoRA to support SV&D. I'd sooner juggle flaming jigsaws than switch to Sprint. I've had plenty of issues with AT&T, including home reception so bad that a member of the Executive Escalation Team gave me a MicroCell (which solved most of my issues). When my contract expires next year, I might be tempted to take my number to Straight Talk or another prepaid provider, but I'm not giving up my unlimited data unless I get a plan that's better than 2GB/month.

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dancewithml wrote:

First pay attention to what you read before you misquote someone. I said...
"and still somehow att has a higher deductible than other providers, and a higher monthly fee!"
  then I said 
"I said they have a higher deductible than "OTHER" providers not "ALL" providers."
and then
"OK. My "statement/opinion" is that AT&T sucks for all the various reasons that myself as well as many others have stated."

Now let me get you up to speed on your error. I never once said "AT&T sucks because the have the highest insurance deductible". I didn't even make the implication, I said that they suck for many reason including the fact that they one of the highest, "one of" the highest. All of the above are still just my opinion. Seriously if you want to quote me and point out my flaw so be it, but at least do it properly. Fact would have been "AT&T has the highest deductible of all carriers and the have the weakest signal strength" just as a quick example. If I said that please remind me where because when I read over this very old thread I didn't see it.

And here we have more of the same AT&T praise in disguise. I never said ALL AT&T customers were unhappy. I said I don't see why we they stick with the service when their are better options BECAUSE THERE ARE BETTER OPTIONS. Regardless of all the figures and numbers you throw into your response that wont change. Why? BECAUSE THAT IS ALSO MY OPINION! What I say is better may not be what someone else thinks is better and frankly I am perfectly ok with that. Only problem I have is that somehow on everything I ever post I get the same set of people, you included, coming along trying to challenge me with the same generic defense about AT&T and none of them can be honest as to why. So like always I will draw my own conclusion, which I'm ready for you to deny. You are compensated by AT&T to water down negative publicity on the forum and that is why if I choose 10 post at random I will probably find you defending AT&T on at least 3. Respond how you will "facts this, figures that, here go the numbers". I really don't care. I will happily bid you Good Day and let you have the last word as this thread is far to old to continue debating.

Good Day Sir
 

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[dancewithml]

"He first states that the deductible exist with all carriers. What he didn't mention is that att is the highest and that there are insurance plans that have NO DEDUCTIBLE".

VS.

When you say "AT&T sucks because they have the highest insurance deductible",


YUP! Direct quote. No error there... perfect match

[Taylarie]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.