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Contributor

Posts: 1

Registered: ‎03-01-2012

Mother going home to no service

‎03-01-2012 03:04:08 PM

A stroke, 83 years old, 3 days on the floor in her condo and no ATT service. Someone disconnected her line even though she was on a daily call for months with ATT trying to resolve issues.

Now she is coming home and will need a land line service.

Who can I talk to at ATT to make sure she will have service.

I need a senior person, and a contact reachable from outside the USA

Former Community Manager

Posts: 5,009

Registered: ‎06-20-2011

My Device: iPhone 5 & Samsung Focus

Re: Mother going home to no service

‎03-01-2012 03:13:20 PM

Will you please send me a private message with your name, your mothe's name, her account number, the phone number associated with her account and your email address?

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

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