No insurance? [ Edited ]

[Kaze105]

I changed to AT&T in November and out of 3 lines, I have 2 with the iphone 4s. I clearly told the customer service representative at my local ATT to add the 6.99 dolalrs a month insurance to both phones. I didnt check it clearly in my first bill since the price was so high, but in the second bill, I found the cost to be lower then I calculated. After checking carefully, I found that both iphones did not include insurance. After contacting AT&T, they told me that they cannot add it since 30 days passed. Im confused on why they cannot add insurance although it is their CSR fault that it wasnt added.

Any suggestions from you guys could give me?

[jamileh]

Would you please send me a private message with your name, account number, phone number and the best time to contact you? I'd like to get you in touch with a member of our team to go over your options. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

[jamileh]

Thank you for the private message with additional information. I will need your phone number as well, if you'll please reply to the PM I sent. 

[bmccune]

I had this same problem, although I'm a little further down the path than you were.  Were you successfull in getting the insurance added back onto your account?  

Thanks in advance for your response!

-Brian

[nslevy]

I also had this problem. They told me the absolutely could not add insurance after 30 days. Has anyone solved this?

[wingrider01 ACE - Geek · Accepted solution]

---

nslevy wrote:

I also had this problem. They told me the absolutely could not add insurance after 30 days. Has anyone solved this?

---

the time limit is not att's rules, it is assurions' and no, no one has resolved it becasye there is no resolution. Assurion is the insurance underwriter they they do not make exceptions,

[timburns78]

The exact thing happened to me. The CSR asked if I wanted insurance when I purchased my Note 2 and I said yes and sure enough I didnt notice it wasnt on my bill until it was too late. Very upsetting!