Praise for Customer Care Representative Leanne {Personal content removed} [ Edited ]

[mcannon7]

I hope that this message somehow makes its way to someone who can personally recognize Laura {Personal content removed} for her exemplary service.  I have worked in hospitality management for over a decade, so I know a thing or two about how one should treat a customer and Laura exceeded all of my expectations.  I called in with a simple change of address.  When Laura asked if she could help me with anything else, I realized that I wasn't sure if my rate plan was quite right for me because I recently started to accumulate some overage charges.  I wasn't asking for anything more than advice on whether or not Laura thought that a different rate plan might better meet my needs.  Laura proceeded to spend about 20 minutes reviewing my history and talked me through all of my options.  As a courtesy, she credited my bill to take the sting out of some recent date overage charges and gave me some rollover minutes.  She did all of this on her own, when I did not ask for a thing.  She simply noted my long-time loyalty to AT&T and acknowledged that it may take some time to adjust to a change to a family plan and the recent addition of a second line.  She hoped that these credits would make it easier to figure out how to fine tune my plan usage to avoid overage charges in the future.  I honestly have never take the time to praise someone in writing, but I could not pass up this opportunity.  Laura is a keeper and she has solidified my loyalty to AT&T.  Kudos!

[ATTAlexCM]

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mcannon7 wrote:

I hope that this message somehow makes its way to someone who can personally recognize Laura {Personal content removed} for her exemplary service.  I have worked in hospitality management for over a decade, so I know a thing or two about how one should treat a customer and Laura exceeded all of my expectations.  I called in with a simple change of address.  When Laura asked if she could help me with anything else, I realized that I wasn't sure if my rate plan was quite right for me because I recently started to accumulate some overage charges.  I wasn't asking for anything more than advice on whether or not Laura thought that a different rate plan might better meet my needs.  Laura proceeded to spend about 20 minutes reviewing my history and talked me through all of my options.  As a courtesy, she credited my bill to take the sting out of some recent date overage charges and gave me some rollover minutes.  She did all of this on her own, when I did not ask for a thing.  She simply noted my long-time loyalty to AT&T and acknowledged that it may take some time to adjust to a change to a family plan and the recent addition of a second line.  She hoped that these credits would make it easier to figure out how to fine tune my plan usage to avoid overage charges in the future.  I honestly have never take the time to praise someone in writing, but I could not pass up this opportunity.  Laura is a keeper and she has solidified my loyalty to AT&T.  Kudos!

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Welcome mcannon7and thank you for taking time to recognize Laura.  I'm glad to hear she could help.    Since this is account specific, I would like to share your experience with the appropriate group. Please send me a Private Message with your name, account number, phone number and the best time to contact you.  I'll make sure that the appropriate group is notified.

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

Regards,

Alex